David Gray Plumbing

We contacted David Gray Plumbing on February 25, 2026 to replace our 22-year-old water heater and softener system, and overall had a very positive experience. A representative, Raphael, scheduled an appointment for the following day. He arrived as scheduled, conducted a walkthrough, discussed our requirements, and presented a reasonably priced, detailed proposal. We accepted the proposal, paid a 50% deposit, and scheduled installation for March 4, 2026. On the scheduled date, the installation team included an electrician (Tyler and an assistant) and a plumber/installer (Erik). The project experienced an initial issue related to the electrical portion of the work. Upon arrival, the electrician asked for clarification regarding the scope of work. As this information was included in the proposal, I suggested he contact the office. Instead, I connected him directly with the salesperson. Following that discussion, I was informed that the electrical installation would be surface-mounted using exterior conduit and a wall-mounted box. This differed from my understanding, which was for a flush-mounted 110V outlet installed within the wall, consistent with existing outlets in the garage. I was advised that the requested installation would result in a $900 upcharge. I again suggested confirming with the office; however, this was declined. The outlet was ultimately installed as requested. Later, it was discovered that the additional charge had been added to the final invoice remaining balance. Additionally, a portion of the wall above the electrical panel was opened to route wiring. This was understandable, as a similar but smaller opening had been made and repaired during a previous project. However, I was informed that drywall repair was not included and would likely be an additional charge. It would have been helpful to be advised at that time that the company offers drywall repair services. The plumbing installation performed by Erik was excellent. The tankless water heater, comfort valve, whole-house filtration system, and water softener were installed with a high level of workmanship. All questions were answered thoroughly, and system operation was clearly explained, including the expected learning period for optimizing hot water delivery. The work area was left clean, and all old equipment was removed. When the final payment was presented, the additional electrical charge was identified. Erik contacted the office, and the charge was promptly removed. Subsequently, Amanda from the office followed up to arrange drywall repair, which was completed by their contractor to a high standard at no additional charge. After approximately three weeks of use, we are very satisfied with the system’s performance. With the exception of the initial electrical misunderstanding, all personnel were professional, courteous, and responsive in addressing concerns. Based on the overall experience and final outcome, we would recommend David Gray Electrical, Plumbing, Heating & Air.

David exceeded my expectations. They were able to come out the same day and came earlier than expected. The tech was very friendly, knowledge and professional. He inspection the unit told me the issue and my options. He came ready with a new unit on his truck. He installed the new water heater, told me all I needed to know. Took the old system. He left my garage clean. I will highly recommend this company and the tech ( Christian Hokaj ) second to none service.

I called for electrical repair and to add an ice line to refrigerator. I got an appointment for the next day with flexible time slots. Tyler the electrician was very knowledgeable and professional! Fixed the issue quickly and everything is working again as it should. And Roy the plumber also did quick and professional work for our refrigerator. Very happy with both services!