Bono's Pit Bar-B-Q

Nice experience. We had no wait time to be seated. Our waitress was fast getting our drink and food order. We ordered the 2 meat small platter with side salad. Food was fresh and hot. Very delightful. Our waitress was attentive. Checked on us several times. Price was reasonable for the portions we received. The restaurant was clean and smelled of roasting meat. Yumm! Definitely will be back.

I have passed this location and several other locations several times today I made a choice to stop and give this barbecue spot a try and when I tell you when you open the door, the aroma that’s in the restaurant is so amazing and mouthwatering stomach acid hiding for their lives because it’s so so good smelling All I can tell you is everything was fresh well done and amazing. My tongue went into a coma when I took a first bite of the ribs. It was so juicy not dry at all. Well season well smoke wow collard greens was good. The green beans was good. I had a blast. My stomach had a blast, my mouth still watering while I’m writing this review don’t forget to stop by You won’t regret it because I sure didn’t. I will be back for more delicious barbecue.

Nice Barbecue! I sat at the bar (6 seats) for a quick lunch. Ana will take care of you. She is a whirlwind of action and is nice, but efficient at handling the bar as well as the pickup window. I had the brisket BLT. Enough to test their brisket, but not too much to eat! Look at the picture. for the great amount of brisket that was in the sandwich! I took off the lettuce and fried green tomatoes so you could see. I finished it off with a banana pudding. Made fresh each day and has actual slices of banana in it. They have a pickup window so you can call ahead and then pickup at the window. Quiet enough even at the bar if you want to talk.

I come to Bono’s on Merrill Road once or twice a week, so I’m very familiar with the restaurant and usually enjoy coming here. Unfortunately, tonight’s experience was extremely disappointing and, frankly, very unprofessional. I called before 8:30 PM to place an order for a salad for dinner. I was told by the cashier that they were no longer taking call-in orders, but that if I made it to the window by 9:00 PM, I could still place my order. I arrived at 8:49 PM—well before 9:00—and sat at the window until 8:56 PM. After waiting there, the cashier finally told me, “Oh, we put everything away. We’re closed.” Then why was I told I could order as long as I made it there before 9:00 PM? I specifically made the trip based on the information your employee gave me, only to have my time and gas completely wasted. If the restaurant was already closed or no longer serving food, I should have been told that when I called instead of being instructed to come to the pickup window. For a place I visit regularly, this was incredibly disappointing. Communication and customer service matter, and tonight neither was handled professionally. Thanks for nothing, Heather.