Blackstone Roofing LLC

I want to recognize Erica for her outstanding responsiveness, professionalism, and going above and beyond in getting me roof information details that I needed for an upcoming sale on my home. Despite calling late on a Friday afternoon , she quickly pulled together everything and responded within 30 minutes. In my previous interactions during the roof install, Erica consistently demonstrated that she really cares about customers before, during, and after getting a new roof. Blackstone Roofing is fortunate to have her on their team!

I would give zero stars if I could. Probably the worst Customer Service experience I’ve ever had in my life. On top of charging me $600 to replace just a couple shingles without providing me photographic evidence that the internal beams did not need to be replaced, despite my asking multiple times. Ray, not sure if he’s the owner or just a workhorse but he is the worst person I’ve ever had to deal with. He does not communicate. I think I probably sent six or seven emails to maybe get a response once (I understand I’m not there. Only customer but a response is expected when you’re selling a service), nor would he ever call me back. On top of that, a worker showed up at my house unannounced while I was at home and did the repairs without discussing it with me first and again letting me know what was going on internally in my roof. And when he was done, he left old materials that flew off of the roof all over my yard and my neighbor’s yard. I also reached out again with additional concern about 10 months later that my problem still wasn’t solved, as I said it wasn’t prior, and what a surprise Ray ignored me again so my year long warranty has now lapsed. Do not trust this company to do what’s right or ethical. They will lie and steal your money and not complete the job properly.

My experience with Blackstone Roofing was better than 5 stars! The honesty and integrity was so refreshing. My initial contact via phone, I spoke with Erica who was both kind and professional. There was no need for a call back and no recording that said to “leave a voicemail”. She was able to put me on the schedule right then and it was for that same week. Ray Cummings called me the morning of to see if he was able to come earlier, which I was grateful for the communication. Upon arrival he was very professional and easy to talk with – he did not interrupt when I spoke. My son had been on the roof recently to trim a tree, noticed some nails poking through some of the tiles and we had concern about a possible leak from the air vents on the roof. Ray went up to check things out and what he told me, I was not expecting. He said my roof was in very good shape and saw no potential leaks… Then he actually went back up and fixed the issue with the nails right then! He could have easily told me there were repairs needed and that it would be costly. Instead, he made me feel like family and did what not many people do these days. I know exactly who I will call with any roofing issues in the future. I know exactly who to call when my mother has roofing issues and I know exactly who I will recommend to my brothers and coworkers if they have any roofing issues. Thanks again Blackstone Roofing!!

Erica was friendly and helpful in scheduling for an estimate for my roof. Ray came a couple days later to give me an estimate to repair my roof. He looked at my roof and repaired it that day. I was very appreciative of the quality service from Blackstone Roofing company. I would recommend them to my family and friends. When I need a new roof I will be calling them back.