Big Fish Roofing

Stay FAR away from Big Fish Roofing. They did not honor their own warranty and handled my concerns in an unprofessional and dismissive way. Before purchasing my home, they were hired to replace/repair several shingles. About 9–10 months later, still within their clearly stated one-year warranty, I discovered that ONE of the shingles they had replaced was missing. I contacted them to have it fixed under warranty. Steven Scoates initially asked me to text photos, which I did, including before-and-after pictures that clearly showed the shingle was part of their original work. After that, he stopped responding, even after multiple follow-ups. When he finally did reply, he denied responsibility despite the documentation and the contract stating they would replace all missing or loose shingles. He then passed me off to Mike, who called and said the repair would be taken care of right away. Just like Steven, he disappeared too—no updates, no repair, and no responses to follow-up messages. All of this over ONE shingle. If this is how they handle a simple warranty request, I can only imagine how difficult it would be for anyone with a larger issue. Photos will be attached so you can judge for yourself how they stand behind their work before deciding whether to hire them.

We had to get a new roof in order to stay compliant with our home owners insurance policy. We interviewed and received proposals from a couple of other well known roofing companies and based on their recommendations we felt and thought that Mike and Steve with Big Fish Roofing would do the job to our satisfaction. They arrived at 7 am and were done by 6-7 pm that evening. They made extra effort to tarp and protect (and moved) any items around the perimeter of our (2 story) house to prevent damage. They also would periodically have one of their guys do a sweep around the house to look for and pick up any thing that might have fallen from the roof. They provided a towable/wheeled dump trailer and made every effort to make sure all debris was put in it. They also used a magnet to check for nails during and after the work was completed. This gave us another level of confidence in their quality of work. The quality of materials and workmanship was first class and I would definitely recommend them to anyone who wants quality roof work performed on their home. We had a wind mitigation person come over and inspect our new roof and provide a report to us and our insurance company. He also commented on the quality work Big Fish Roofing did. I can say Big Fish Roofing met and exceeded our expectations.

Big Fish did a wonderful job on my roof. Their team was really hard working and very professional. The leadership team was very responsive any time I called with questions. The communication through the whole process was fantastic. A wonderful experience.