Big AL’s Cheesesteaks

I’ve given the Royal Palms cafe multiple chances, hoping the experience would improve—but after three visits, I’m thoroughly disappointed. First, I tried a burger that seemed to be made with a budget frozen patty and topped with shredded cheese—not exactly what you’d expect for the price. Then came the Philly cheesesteak, where the meat barely covered the bun. Most recently, I ordered an egg and cheese sandwich that truly sealed my decision to stop going. It consisted of a single egg on a small piece of bread, with an extra charge just to add shredded cheese—bringing the total to $5 for what was essentially a basic snack. It feels like the focus here is on convenience over quality. While it’s located conveniently within the building i work in, the food doesn’t justify the price. I’ve tried to give them the benefit of the doubt multiple times, but unfortunately, I won’t be returning.

Customer Service and atmosphere are great. However, the food is a different story. Ordered a bacon egg and cheese croissant. They must have put half an egg and 1 piece of bacon on the sandwich. For $10, the sandwich alone… I expected at the very least more eggs.. Well Urban Grinds is right across the street. More bang for my buck!

Since opening in our building I have eaten there maybe four times. None of the times have I been impressed. I chalked the first few times up to being new. I went again yesterday and paid $20 for a salad. The tomatoes were slimy. Something get super off putting. Needless to say I have tried often and will not be returning. The ladies work there are awesome. I didn't even bother reporting my dissatisfaction because so many that I work with feel the same. Can't be thei first time they have heard how bad their food is.

I ask for a plastic bag and one of the ladies, gives me a hard time about it. I feel more comfortable carrying my items in a bag with a handle. I have no problem if there is a nominal upcharge, but as a customer I should not be attacked because of it.