Baptist Primary Care - Atlantic Beach

I am submitting this complaint regarding my recent experience with a provider who was going to be responsible for completing military paperwork (overseas health screening clearance). Before scheduling the appointment, I made sure it was something they would be able to complete. I came with all required paperwork and the nurse returned the last few pages at the end of the visit, stating it was not required - I then found out it was and we had to bring it back into the office. The provider appeared unfamiliar with the requirements and was unable to correctly complete or sign the forms during the visit. I expected the provider to either have the knowledge necessary to complete it or to seek appropriate guidance if they were uncertain. The paperwork remained incomplete, which caused me weeks of delay (some because of the provider being out on PTO) and created stress and inconvenience. After she got back from PTO, I was asked to reschedule another visit. Which meant another copay and more of my time. I initially understood it would only take a few days. I did state “Do I need to show her where to sign?” to the lady on the phone because I was infuriated. I do apologize for the disrespect but seriously! I ended up finding another civilian provider who was able to complete it the day of visit! I have never had a medical experience like this and I am not usually a confrontational person but the communication between the team in the office is lacking. This was embarrassing! Patients should not experience delays or complications because a provider is unfamiliar with paperwork they are expected to complete. Thank you for your attention to this matter.

They have demonstrated flexibility. My Women’s Wellness physical was very thorough. The exam was done in great detail with a listening ear to my concerns. My nurse practitioner gives me practical pro-active advice for being healthy, as well as addressing any and all pain and sickness issues. She uses data to pinpoint health issues. I also appreciate the visitor notes I can read on my chart app. Helps me remember what we talked about, and what to work on.

Dr. Lyons and the nursing staff are great at what they do for me. Very knowledgeable and kind. I feel very comfortable in the office knowing I will be taken care of and helped as needed. Absolutely a wonderful doctor's office.

Baptist Primary Care stands out as an exceptional choice for primary care physicians. Each physician possesses remarkable knowledge, demonstrates exceptional helpfulness, and exhibits unwavering attentiveness. They diligently listen to my needs, concerns, and inquiries. The office is impeccably clean and aesthetically pleasing.