Auntie Peaches

I visited Auntie Peaches recently because I needed some natural products. While I was excited to shop, I was taken aback by the owner’s demeanor. Immediately upon entering, instead of a greeting, I was told of a ‘no-touch policy.’ I hadn’t touched anything—I had just walked in. A friendly welcome or a polite reminder would have gone a long way. The sales rep (a gentleman) was very kind and helpful, which I appreciated. I still made my purchase, but I left feeling disappointed. I hope the customer experience improves for others. 5/5/26- Update-Thank you for your response. I would like to clarify that my review reflects my actual experience. When my daughter and I entered the store, the first statement made to us was regarding the “no-touch policy.” There was no greeting prior to that. This is something we both clearly remember. I understand that you may have internal standards for how customers are typically greeted; however, that was not what occurred during our visit. My feedback was not about the policy itself, but about the way it was communicated upon entry. I also want to address the follow-up statement offering to provide “proof.” I find that concerning, as it suggests my experience is being dismissed rather than acknowledged. My review was shared in good faith, based on what I directly experienced. I did appreciate the assistance from the gentleman in the store, as he was professional and welcoming. At the end of the day, my goal in leaving a review is to share honest feedback on customer experience. I hope this is taken as an opportunity to reflect on how first impressions are delivered to customers.

Yesterday, my friend and I were finally able to visit Auntie Peaches. Although the owner herself wasn’t in for the day, I’m sure she’d be delighted to know how her sister carries her business operations in her absence. I felt at home and at peace. I was welcomed and informed about the no touching policy (which I love and appreciate)! Their goal to serve their community and keep us safe from sickness is honorable! Both the owner’s sister and her colleague were very patient, attentive, and informative to our questions. They gave us education about healing herbs and how they connected their family’s traditions, love for God, and the educational experience to create holistic medicines, skin care, hair care, and a host of carefully selected herbs as it once was for our heritage. My mother has used the muscle spray and says that it has helped her pain from her recent knee replacement surgery. We left with more than just products and Auntie Peaches has gained two new clients! Looking forward to my next visit!

😮‍💨 When I say this shop smells amazing! The smell is what led me to it, and when I stepped inside I was embraced by an intoxicating aroma. I randomly found this gorgeous apothecary because I was at another business nearby. I visited on a Friday afternoon, and Louis helped me. He was so friendly, and he offered me a sample of some delicious hibiscus tea. I wasn’t really there for anything in particular, so I took a look around. They have a vast selection of loose herbs, blended teas, tinctures, body butters, body oils, and so much more. Kudos to the owner of this lovely shop, she’s truly gifted. I love supporting family owned small businesses! This is definitely a hidden gem in Springfield that I highly recommend visiting ASAP.

Wow! What an amazing experience. I felt warmth, comfort, and safeness as soon as I entered. I was greeted as soon as I entered with 2 very kind employees eager to assist me. The aroma you smell while walking around is so interesting too. You get a discount on your next visit when you purchase with them. They ask what are you looking for or needing help to find or basically what challenge are you having with tour body. I advised I have terrible monthly woman pains and she knew exactly what tea to get me. They have body butters and body oils that also have samples but due to covid please ask them for a sample. You also can use your HSA Account for payment, so I was thrilled to know I could spend my last bit with them. So many soaps to try too. Oh always always try their sample tea. It remind me so much of when my grandma would make tea. Stay woke people. No need to go to Big Pharma and get on opioids...go to what is natural and more from our Creator.....our ancestors utilized these herbs and lived pass 90. Such a beautiful establishment that I would love to feature on my mental health awareness show. Look out for Strength You Cant See. Check out the white page of services they offer as well!!! Its a must my people!!