Arlington Marina

I’ve stored my 2024 Key West 20-foot boat at Arlington Marina for approximately three years, and unfortunately my experience has been consistently disappointing. The final incident that led me to leave involved their staff damaging the back of my boat while placing it on the storage lift. A new employee was handling the process and did not properly position the boat, while the employee operating the forklift failed to lower the forks completely. As a result, the back of my boat was damaged due to improper handling. What was even more disappointing was how the situation was handled afterward. When I spoke with the manager, Allison, who runs the marina for the owner, her initial response was aggressive and focused on pointing fingers at me instead of investigating what actually happened. After reviewing the security footage, it became clear that the damage was caused by their employees. Even then, there was little willingness to accept responsibility or show accountability. The unfortunate part is that the employees themselves have always been friendly and hardworking. I truly believe many of them do the best they can. In my opinion, the biggest issue is the leadership. It’s disappointing because good employees deserve management that supports accountability and puts customers first. Accidents can happen at any marina, and I understand that. What matters most is how a business responds when mistakes are made. In this case, I was disappointed by the lack of professionalism, accountability, and customer service. After three years of ongoing issues, this incident was the final straw and convinced me it was time to move my boat elsewhere. If you’re trusting a marina to handle an investment like a 2024 Key West, you should have confidence that it will be treated with care and that management will stand behind its employees’ mistakes when they occur. Based on my experience, I cannot recommend Arlington Marina for boat storage.

My boat was damaged while marina staff were placing it on the forklift. After the incident, I spoke with the manager, Allison. Instead of working with me to understand what happened, the initial response was to deny responsibility and place the blame on me. After reviewing the security footage, Allison acknowledged that the damage was caused during the marina’s handling of my boat. Even after acknowledging what happened, I was disappointed that there was still no meaningful effort to take responsibility or help resolve the situation. I stored my boat at Arlington Marina for five years, and after my recent experience, I can no longer recommend this marina. Another concern I experienced was the lack of staffing. In my experience, the marina was frequently short-staffed, and customers were often expected to help pull or position their own boats. I encourage anyone storing a boat here to be cautious and document the condition of their boat before and after every launch and retrieval. I want to be clear that my frustration is not with the marina employees, many of whom were friendly and hardworking. My concern is with the management. Allison was rude and dismissive while I was trying to find a reasonable solution, and the lack of accountability ultimately led me to move my boat elsewhere. After five years as a customer, it’s disappointing that this is how my experience ended. I hope Arlington Marina improves its management practices, customer service, and accountability so other boat owners do not have a similar experience.

Terrible management. Allison is the worstttttt. Our family kept our boat here for a few years and management is extremely hard to deal with. She is so rude and argumentative when she is in the wrong lol. Don’t come here

Awesome place to keep a boat.