American Leak Detection

Horrible company from the technicians to the customer service team to the owner. All of which were disrespectful and dishonest. We scheduled a service call days in advance and my appointment time was changed multiple times. Eventually they found a time that worked for THEM so we blocked off our day. They did not show up. When we called they said the technician forgot to come. They gave us another appointment time a week away. The lady on the phone was extremely rude and honestly I am surprised that she has a job as a customer service representative. Also surprised that companies like this are actually still in business. Would never use this company again even if the service was free.

Hired them.to locate a hot water pipe leak under slab. I already knew general location. Tech came out said he couldn't find a hot leak, said it was cold leak. Tried to explain to him floor was hot and no cold water pipe was in that location. Marked location where he said leak was. Took day off from work to remove our laminate floor and tear up concrete. No pipes, no leak even 3 feet deep. Also, tech left water meter box wide open for kids to break there leg in. Sent a different tech out, I marked location for him and he confirmed it was there where I said it was. Removed more laminate and tore up more concrete. There it was. $400 wasted. Company did not offer any discount for their screw up. Find another company to find your leak.

I don't like giving negative reviews, however this company is very poor with communication between themselves and with their customers. I had to call multiple times to get the information I paid for and to follow up on a quote. After spending $400 I still don't know what I have to do or what needs repair. Call someone else.

Sooooo unenthusiastic with this place. They were contracted by Paragon pools for a sudden leak that occurred with my 4 month old fiberglass pool. The first technician who came out stated he couldn’t find anything as the fittings weren’t ’standard’ (they are 1.5” which is a standard) and talked about the liner being the issue as the tiles were glued to the liner (there is no liner, it’s a full fiberglass shell that the tiles are adhered to). This resulted in wasted time and water. I called to voice my concerns and no one ever returned my message.