PlumberJacksonville 1.4 (11)
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Plumber in Jacksonville, FL
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Claim this listing1.4 on Google from 11 reviews · Read on Google
Recent Google reviews
Horrible experience. Appointment through home warranty for 8-12, they not only showed up late, but the dispatcher wouldn’t answer the phone, didn’t call back when he said he would check on the status of the plumber. The plumber, Anthony, arrived and literally told me it wasn’t his fault he was late, he didn’t know when the appointment time was, he didn’t work for me because insurance pays him. Just horrible. Continuous disrespect and talking back. Should be fired. In the customer service industry and acted like I shouldn’t go to work to be available outside of the scheduled appointment time since he didn’t deign to show up. They also marked the service call complete with my warranty service. Very dishonest and disrespectful company. DO NOT USE
Technician came out and was in a hurry to go to his next appointment. He did not even inspect the problem correctly. He was quickly to say the problem is not covered by the warranty when it was and collected the co pay and was on his way to the next appointment. He said he would call me back after he talks to the Warranty company about a few needed repairs and he never called me back. It seemed like he was over booked and was just collecting co pays. Another company came out and did a perfect job addressing all my plumbing issues with ease and quickness all covered under the warranty.
The Plumber damaged the shower wall by I necessarily opening a huge hole there to fix a leaking faucet . He also dripped the glue in the bathtub, while trying to fix the faucet . The glue doesn’t come off at all . That happened on October of 2024 and the company did not take any responsibility to take care of the damages . I still have not been able to use my master shower since then, because the wall is still open and the bathtub is damaged . I WOULD NOT RECOMMEND AZ Plumbing and Remodeling to anyone. Kelly Piper
Absolute horrible service. They are totally unprofessional and left me with a problem that I didn’t have before they touched it. They lied to my home warranty company and said the job was completed. I had to call to see if they were coming back and they came back and screwed my toilet up even more. I spoke to what I assume was the manager by the name of Randy. If that was even his name because they constantly lied. I told the manager I was an US Gulf War veteran and he actually chuckled. Disrespect!!! Not only to me but to my fellow soldiers that never made it home They never even tried to resolve the situation. This company is dishonest and unprofessional!!!! Stay away at all costs!!! They got paid through my warranty company and hauled ass. Do not support this business!!!
Ronnie went severely out of his way to help me when my warranty company wouldn’t. I had a leak in my master bath faucet, I tried to fix it myself but ended up making it worse. They were going to replace the entire faucet under warranty, but the warranty company denied me service because I worked on it myself. Although he didn’t have to come back out at all, the technician, Ronnie, scheduled an appointment with me for next day and fixed my faucet to the best of his ability without being able to order new parts. The drip is fixed, and a huge stress is off of my shoulders. Thank you again!
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