911 Restoration of Jacksonville

The crew at 911 Restoration are amazing! They quickly responded to my initial request for service, and helped me throughout the whole process. When I found out the extent of repairs needed for my ceiling I was a little overwhelmed, but these guys reassured me, and put me at ease every step of the way. When they started working on my ceiling they quickly realized I also had carpenter ants, and the work had to be stopped until we took care of that first. While most companies would have told me to call them back when the problem was fixed, 911 Restoration stayed with me and worked WITH the pest control guy! They were pulling insulation and spraying the ants at the same time making sure that the issue wasn't just covered up for the time being, but completely taken care of. This was really impressive to me! I can't imagine doing this without them! Even my pest control guy treats me better and knows I mean business :) Even though the whole project took a couple of weeks, I could tell that everyday was progressing. 911 Restoration doesn't put a band aid on your problem, they fix you up like new, and do it correctly! No corners are cut with this crew. They're also honest and fair with their pricing. I can't describe how grateful I am for this company. Not only is the craftsmanship impeccable, but their kindness and compassion were much appreciated. They go above and beyond expectations. Thanks so much guys!!!!

Sam and her team at 911 Restoration came out during the 4th of July Holiday weekend so that we could get a second opinion on a mold issue. She was polite, on time and left a good impression. We moved forward with 911 and Sam to complete mold remediation after our initial impression. She was in and out and made the process convenient and awesome. We will be recommending 911 Restoration and have provided their information to our Realtor so that she too, can use them as a referral source!

Paul, Samantha and Angelo showed up on time and was courteous, polite and professional. They were very thourough, knowlegdeable and informative. 911 Restoration is priced fairly and their quality of work is excellent. I highly recommend this company for mold and water damage remediation.

Very unprofessional, not on time, leaves fans on site for more money, had to pry information from worker, one guy had to handle the entire site not adequate staffing, took out drywall in inappropriate areas, left my doors in shambles, just very inadequate, unprofessional,and jokes in the industry. Update:weeks go by, owner, sees review calls and tells me I'm a liar I'm not being honest, he was there with thin 45 mins, not true..one man worked for 2 plus hours before help arrived..which was the owner & one helper..Paul was almost done by that time but hauling out carpet, that by the way was not picked up the next day, said it would be,.I have zero reason to lie..I'm the always right customer I thought..my experience was lacking the professionals. This wasnt my first rodeo with restoration...promise you 100% better customer service and work by SERVPRO! THE boss admitted to me on phone " yes we left the blowers there a day too many, but we didn't charge you!" How about my electrical bill did you pay it? Really serious, please save your time and house.