1st Impressions Services of Florida, Inc.

Ernest and Jorge replaced our bathroom sink and did a fantastic job. Very professional and knowledgeable. Didn’t leave until they knew everything was perfect. I’m grateful for their hard work and great quality of work done. Thank you!

DO NOT USE First Impressions and Floridian Plumbing LLC. They are incompetent, dishonest, and unprofessional. We purchased a home in which they were utilized by seller to make repairs. They did not do the job correctly the first time, and failed inspection. They were unprofessional and deceitful, trying to avoid replacing polybutylene piping under the house. Then they tried to charge us to fix their mistakes. The initial work was not done correctly and they failed inspection. They had to make multiple visits to correct their work, delaying final inspection. They only replaced a small portion of the pipes that we requested to have replaced. They tried to cut corners and told us that polybutylene pipes were “gray PVC”. Fortunately our home inspector caught it. After they finally passed the city inspection and we closed on the house, which was delayed because of their shoddy work, we discovered that the hot water valve for our guest bathroom was broken. Their employees also left our washer inoperable post-repair by failing to remove an old spigot connected to the washer hook ups. We had to have them come out an additional time, and they initially tried to charge us for the bathroom work which was eventually covered by warranty. On the final visit, the plumber offered to “switch the washer hose” very quickly and that it was a $10 part. The technician made it sound like it was a favor since he was already there and it was no big deal. It took him maybe ten minutes to perform this while the water was already off for our warranty repairs. No quote or invoice was provided to us beforehand. They then sent us an invoice for $295 dollars for 10 minutes of work, when they were already there to fix things they broke. They repeatedly fell short with their work, and did not care to make it right. Their incompetence cost us time away from work that should not have been necessary.

We contacted 1st Impressions for a kitchen remodel and a master bathroom remodel. Eric, the owner, contacted us and came out to the house. We pointed out, and described what we wanted detailed. Eric did not take notes, nor did he take any measurements. We waited two weeks for an estimate. Only after I contacted Eric, via text, did he respond. He blamed his design team. We received the estimate which was not for all the work we had described. Again, he blamed his design team. I sent a detailed scope of work back to his design team (Dec 4). As of this date (3JAN24) we have yet to hear from anyone on his design team or Eric. HORRIBLE customer service, HORRIBLE responsiveness, and complete lack of work ethics. I DO NOT RECOMMEND 1st Impressions for ANY work at all.

I had a great experience with 1st Impressions Services. I needed a new roof installed. The manager, Agron, was professional, experienced and customer service oriented. His team of workers were polite and hard working. In two days they put a beautiful, well crafted new roof on my house that will add significant value to it.