Wilson's Body Shop

The worst experience ever and I wish I was exaggerating. My car was told from Jacksonville airport and sent here so by the time I landed around 6 PM and figure it out it was already getting late. this place only accepts cash no debit so not only did. I have to try to figure out how to make it to the ATM with no vehicle once I retrieved the funds I Uber to the facility just to see that it was in an empty pitch black street with no lights in front of it. My Uber driver refused to let me sit there at now 7 PM at night by myself with my luggage after Nick told me to sit in one of the wooden chairs out front until he arrived to the facility which wasn’t until 15 minutes after. I thank God for My Uber driver not leaving me there. We’re over $200 in my pocket and my luggage alone. Once the driver finally arrived, they don’t even allow for you to come inside of the office so the money exchange is done outside of the facility I never felt so unprofessional, unsafe and unprofessional in my life. It was so dark on that block that he himself( Nick) Had to use the lights from my Uber drivers vehicle in order to just look at my drivers license. The fact that he knew that not only was a woman, but also had his daughter with him that was a young girl, told me I could sit out front in the dark is crazy. My uber driver had even mentioned to him that she refused to leave me there alone from how sketchy everything looked. I wish that the experience stopped there but then as we walked to go look at my vehicle he informed me that Jason Went through my vehicle and took my spare key out of my purse, but then said that a coo was also involved But refuse to give me the police report so that I can retrieve the officers badge number. So not only was I not present when they went through my vehicle And my purse, where my car key was, but I was also not given the police report information. This was the worst experience I’ve ever had.

I got into a crash and they made my car look better than it did before the crash! 😂 very thankful for this company.

Run in the opposite direction. Do NOT take your vehicle here for repairs. My car was at Wilson's for front end repair. First time 3 weeks, with little communication. When I was finally told it was ready, the first words out of my mouth on seeing my car were "the bumper doesn't fit". I was told that is what the guy was working on and to come to the office to take care of paperwork/payment. After that, the bumper was no different and I was told it was the best they could do. The Geico adjuster had told Brian over the phone if anything wasn't right to let him know. That didn't happen. So, I scheduled to take it back for them to fix assuming they had communicated for a different bumper. 5 days later, the bumper still was not a proper fit and they have "jacked up" my car so that it is difficult to reach the hood release and the hood no longer covers all seals properly when closed. I had the Geico adjuster out to look at my car yesterday and he authorized additional funding for a different bumper, but as Wilson's took so long, I have used up my 30 days rental. I tried contacting Brian for a partial refund to cover the rentals for the 2nd time my car was there....to cover the cost of a rental to get the bumper replaced properly. I also suggested Geico should not have to pay for bumper to be painted again. His response.. he would pay for 2 days of rental - $100, after the repairs were done and I brought it to him to show proper fit. 2 days? So why did it take you so long? Proper fit? Do you know what that is Brian? Look at the pics of a properly fitting bumper by their standards! Obviously I am now going the legal route!!

I have used this place twice within the last month having car problems. One time was from the tire shop at Edgewood and Broadway Avenue to garden st then from garden to Ocean Way this past Sunday I had called and I was not even 3 miles from my house off of Pritchard . They said oh well we usually don’t leave the northside OK have a blessed day