Car Wash & DetailingJacksonville 4.6 (1125)
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Car Wash & Detailing in Jacksonville, FL
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Claim this listing4.6 on Google from 1125 reviews · Read on Google
Recent Google reviews
POOR business & Mgmt at the Corproate Level (Incident Response Team) is no help. They take no responsibility for anything & from what I have been told, employees agre that no matter what they never accept responsibility. I have been a customer for years, 5+. I have brought my jeep in with modifications, previously expressed & confirmed that they were able to accommodate. I was reassured that regardless of signage, accommodations are available but must be communicated and documented. I did my part! All notations are in my account, I speak to them everytime I come in to make sure they pull retractables. One of the employees, Patrick whom I spoke to right before going into the tunnel. As I do every time when going there, I asked to ensure the bars did not come down on top of my Jeep. Again I do this EVERYTIME. As he always does, sighs and says "yes I know". Keep in mind, the top spinner should not be touching the top of the soft top regardless. We won't talk about the mutliple times I had to remind them not to scrub softtop jeep windows with a brush. While in the tunnel the bar comes down, the one specified to be retracted and crushes my light bar, roof, scratches all over on a new paint job, brackets cracked and bent etc. All because of an employee blows off customer. He has a history of damaged vehicles on his watch yet still works there. I have video footage, documented pictures of the notes on my account that pop up everytime my membership is scanned, my own footage, a police report. Damage reports, multiple appraisals and PLENTY of pictures. Only to be told the following: We conducted a comprehensive investigation regarding your claim. This process involved a meticulous review of all relevant and available evidence and documents, an examination of camera footage if any was available, and an inspection of the equipment within the tunnel. The results of this investigation indicate that the car wash is not responsible for the damage you reported. Your claim has been denied, and this decision remains the official position of the company. Thank you for your time.
John, the shift lead at Whistle Express in Alachua, provided outstanding customer service. He was professional, friendly, and kept everything running efficiently. It’s clear he takes pride in his work and leads by example. The entire experience was quick, organized, and enjoyable because of his attention to detail and positive attitude. Great job, John—keep up the excellent work! Presley and Isabella were helpful getting started.
I had a great experience at this car wash last week. The service was quick, and my car came out looking spotless. One of the attendants, Lauren, was especially helpful and informative. She took the time to answer my questions, explain the different wash options, and made sure I got exactly what I needed. Her friendly attitude and excellent customer service really stood out and made the whole experience even better. I'll definitely be coming back and would recommend this car wash to anyone looking for great service!
I have been a member at this location 2+ years and have been pleased with the service. I went today and a new guy named Jay walked over and offered to shine my wheels while I was cleaning my interior. After that Jay grabbed my floor mats from me and cleaned them. Nice touch. Way to go above and beyond what’s required to make sure the customer is delighted with an already satisfying experience. Thanks again!
The staff was friendly and accommodating. The wash service was poor. Inside of the tunnel, half of the left side was not working properly and did a very poor job of cleaning my vehicle. I paid for the most expensive wash and only the right side of my vehicle was clean and had tire shine applied. The left side looked almost untouched. I do not expect a hand detailed look from a drive-through car wash, but it was definitely not worth the $31 that I paid. I advised the two gentleman working the entrance and they apologized and stated they would put in a work order, but there was no offer of a refund or anything of that sort. I am not sure what the policy does for people in this case, I just thought there would have been something more done. Very nice looking facility and very clean. Just a bad experience on this trip.
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