Westside Genesis

On 06/15/23 I had an 8:45 appt to bring my car in for a part recall. This was to take app. 1 hour. I had to wait on my car for lack of transportation. I was out of range for the courtesy ride. After 5 hours I was told the mechanic still had not gotten to my car. I was then given a loaner car because they said it would not be ready until the next day. They said the mechanic was repeatedly reminded that I was waiting with no results. My having an appointment didn't seem to matter. Eventhough the front desk personnel was courteous and professional I was completely dissatisfied with mechanic service.

Proceed with EXTREME CAUTION! VERY unethical management. I wasted 3 weeks negotiating back and forth attempting to purchase a GV80. My wife and I were told the car had a sold sticker on it and was ours to purchase... they raised the price $3500 over sticker, adding a gimmick 'upgrade' service package (ask for the written guarantee on the package... they won't provide one). Then, when they tried to charge ridiculous fees for financing with a 781 credit score (lied and told me they do not get any kickback on financing deal), I told them I was getting my own financing or paying cash. They sold the car the next day to someone else without even contacting us prior to give us the option to purchase the vehicle. Very sad... but did us a favor in the long run. I am sure the issues would have continued based on the total lack of integrity they displayed... we have since found an identicle vehicle $4000 less expensive, not to mention the money we saved on much better financing terms. Do yourself a favor and RUN FAST TO ANOTHER DEALER! Good luck car shopping, but be careful of snakes like the management here!!! I fully expect to see their cookie cutter GM response that if I call 'he will be happy to discuss the situation and see how he can help'. Shouldn't they just pick up a phone and call the customer??? They have my number, but just try to deflect negative reviews with fake response from a 3rd party marketing agency. Poor management... very thankful I did not purchase from them. If it smells like a rat...

Was looking to get a lease. They were to appraise my car and took my keys to "take a few photos". When I returned to my car after the lease didn't work out (they charge you fees for things you don't need), I found out that 1. They drove my car recklessly without my permission 2. The driver was not wearing a seatbelt for the duration of the ride. What kind of service is this? I will report this to corporate along with the video footage of the incident. I'll be talking my colleagues to never step foot in here ever.