Vino's Pizza & Grill

Excellent experience at Vino’s Pizzas – Jacksonville From the moment we walked in, the attention was phenomenal and made us feel very welcome. The service was fast and top-notch, always attentive to every detail. We ordered the white pizza and it was delicious, with incredible flavor and perfectly prepared. To top it all off, the dessert was simply spectacular. Additionally, the place was spotless—very clean and pleasant. Without a doubt, a highly recommended place that we will definitely return to.

had an extremely disappointing experience with Vino's Pizza. Our office placed a large catering order several days in advance for an event. About an hour before the event, we received a call that our order was being canceled because their oven had broken. While unexpected issues can happen, we were understanding and managed to quickly find another vendor so our event could continue. Unfortunately, the problems did not end there. We were told that our payment would be refunded, but no refund was processed. I had to contact the restaurant myself to follow up. When a refund was finally issued, it was for less than the amount we were charged. I had to reach out again and was told a manager would call me back, but I never received a call. I also contacted the phone number listed for direct management and never received a response. At no point did anyone proactively reach out to apologize, explain the situation, or resolve the issue. When I contacted them once more, the employee who answered the phone was extremely unprofessional. He used profanity during the conversation, refused to provide his name, and was disrespectful throughout the call. It was shocking behavior, especially considering I was simply trying to resolve a refund issue that should have been handled by the business. To make matters worse, a few days after the order was canceled, the third-party company that processed the order contacted me to ask whether we had canceled it ourselves. Apparently, they had been told that we canceled the order, which was completely untrue. Vino's Pizza canceled the order, not us. What disappoints me most is not the oven issue itself—things happen. It's the lack of communication, the failure to process a full refund without repeated follow-up, the inaccurate information provided to the third-party vendor, and the unprofessional treatment I received while trying to resolve the situation. Based on this experience, I would not trust Vino's Pizza with future catering or large event orders.

Made a carry out order. Went to pick up and owner was rude so I asked to cancel and get refund. He refused and asked me to leave. I refused and he finally agreed to refund. Then he punched me in the mouth. Fortunately for him he hits like a girl and I didn't feel like sending him to the hospital. Will never go back. Place is really dirty inside too. Don't patronize this place

I really wanted to live this pizza. Unfortunately it was wet, soggy. I know I got mushrooms and peppers but the water that remained after cooking was a bummer. Ham was near tasteless and in small diced chunks. Crust was why I gave 3 rather than 2. Pepperoni pizza was good, not as soggy. Great staff friendly and the price was very fair.