Viet Nam Palace

I have never had an off experience eating here (dine in). However, often times there are minor hiccups I just overlook. But tonight just blew me! My order was for pickup at 8:00. I ordered at 7:45. I expected hot food because you dont close until 8:30. My meat was definitely refrigerated. It was cold and you can see how solidified the grease is. My broth was warm, which is fine because I usually heat it up when I get home. On top of that, I paid for extra meat and did not get it. I am so disappointed because its closing time. If you're going to shutdown the kitchen before your closing time, maybe close the option to order online at 7:00 pm.

BUYER BEWARE - Have not eaten here before, was starving so I thought I would try it. Walked in and spoke with a server and explained I wasn’t sure what I wanted. Was shown a QR code to scan for the menu and how to do a remote order so I wouldn’t have to wait inside. (So started off cool). Gave the menu a look over online and made the order. Not long after I, received txt message saying order was received and they were preparing it. (Still cool). I mentioned here that I was hungry…. So checking my phone to make sure I didn’t miss a txt to inform me that my order was ready…… after nearly an hour went back and walked in. Told the same server i was wondering if my meal was done (did i mention at this point i am beyond hangry). Server said, oh your food is here, points at it, then says it’s been ready an hour. I show the txt saying it’s being prepared but no txt saying it’s ready. He says we don’t do that. So i ask how would someone know when to come in and get the food.?? He says it’s usually ready in 10-15 minutes sometimes 20 if it is busy. So i this can serve as a warning to all….. food is fantastic but a bit pricey depending what you order and if you don’t know (now i do) order online and “guesstimate” an average wait time of 15 minutes and then try to get you dinner. Don’t wait an hour like this dummy 🙄🫣. 22 dollar food order without drink. They did offer to warm the food up for me though.

Springs rolls were wrapped really well and tasted great! Very fresh! The grilled chicken vermicelli noodle meal was also great!