Victoria Motors Inc.

Had to return a UHaul from an out of state move here. Called to confirm time the day before it was due and I was informed there was no concern, if there were any issues on UHaul’s ends, the charges would come from the UHaul of origin. We got there 45 minutes late, largely because they share a lot with a construction company who took issue with us parking the truck in the lot. No one said a word to us about there being any issues upon receipt of the truck and keys. Then during our drive home, we got slammed with a charge for an extra day from UHaul. Based on the information we had been given by Victoria Motors a day prior, I called the UHaul office of origin. Who agreed to reverse the charge if they had made it, but upon review of our contract saw that no, the charge originated from Victoria Motors. So. Strike one, because they lied and gave deliberately (maliciously) false information. When I called them to explain what happened and demand my money back, the person who answered got irate and hung up on me. When I called back, he berated me for 5 minutes while telling me I needed to shut up and listen. And when he stopped, we sat with dead air for a minute before I pointed out it was quiet and he still hadn’t said anything. So I wished him the day he deserved. I will never do any type of business with this company again, and I will be contesting all charges that have come from him. And I fully intend to report him and his dishonest practices to the BBB as soon as this review is completed. I caution anyone who considers this company, whether to buy a car or rent a UHaul to look elsewhere.

My homegirl purchased a 2013 Nissian Pathfinder 3rd row seat priced at around 8k on the papers but paid $4900 out the door. He was very fresh and flirty. He will lie and say it’s not him or they don’t have anyone working that does that. But it’s him and it’s only 2 desk in the office which one isn’t occupied. We were very excited to buy this car. The transmission started slipping the minute it got out on the road not even a hour drive away. When we called him he said “things happen and he cannot control those things. Car is sold as is and won’t give any money back”. Contacted him a day later his solution was come get another car and the price would be 4-5k more that would be owed. The transmission completely went out around the second week of having the car. Got stuck on cassat Ave resulting into a $200 tow. When I called him and told him he knew the car was bad he denied having any knowledge. Car is now in the shop and has been estimated $2000 to fix. Parts and labor. Do not and I repeat do not waste your time, your money and stay clear of this man. I knew something was wrong when I never Hurd of this carlot but my friend thought she found a nice car. Now her and her 4 children are stuck at home and will be out of 2000$ will be filing a claim for the time, money and suffering that has been endured. Be dumb and shop there. My google reviews are verified and have had over 4500viewer I am known locally as well. His reviews seem good until you click and see he’s tried to get rid of the bad reviews!!!

Exceptional Service at Victoria Motor If you’re looking for great automotive care and genuine customer service, you might not expect to be wowed—but at Victoria Motor, right here at 3642 Beach Blvd in Jacksonville, FL, Wally somehow makes it happen. I wanted to take a moment to share my appreciation for an experience that went above and beyond and truly made me feel valued as a customer. From the start, Wally made everything so easy. When I asked about a specific car and color, he quickly sent over photos of a car that exceeded my expectations, along with an offer that was hard to pass up. We met that same day and handled all the paperwork, and by the next day, Wally had sorted out the finances and the title. My car was delivered soon after, and it looked fantastic! What really stands out about Wally is how dedicated he is to each customer. With 20 years of experience, he brings both passion and expertise to the table. I was especially impressed by Wally’s transparency. He gave me a thorough history of my vehicle and welcomed every question, no matter how small. In a field where you sometimes feel left in the dark, Wally’s honesty is a breath of fresh air. He was upfront with costs, financing, and warranties, so there were no surprises later. When I had concerns about a potential issue, he immediately arranged for a trusted technician to check things out, which put me at ease right away. If you want a dealership where integrity, skill, and kindness are part of the everyday routine, look no further than Victoria Motor and Wally. Their commitment to top-notch service means you’ll leave with a great vehicle and a lasting sense of satisfaction. I wholeheartedly recommend Victoria Motor and Wally to anyone looking for a genuinely enjoyable car buying experience.

I called in to inquire about their Broker services. I asked simple questions about their deposit costs, transaction fee, etc. (very normal questions). I was met with a person who cut me off to just tell me “You can go on our website to register and read. It’s up to you to read our terms and conditions.” When I attempted to say “It should be understandable customer service to answer a few general questions for a potential customer” I was cut off again with “You can go read them, thank you have a nice day” and I was hung up on.