Union Terminal Warehouse

Moving Elevated Media into a flex space at Union Terminal Warehouse has been an amazing experience from start to finish. The staff is incredibly welcoming, professional, and genuinely supportive. Maintenance deserves a special shoutout: responses are always timely, issues are handled thoroughly, and explanations are clear and helpful, which makes day-to-day operations seamless. It’s refreshing to be in a space where communication is proactive and solutions are handled with care. Kidanis and Cristian are the best! The environment is clean, well-maintained, and inspiring. Perfect for a creative business like Elevated Media. We’re proud to call Union Terminal Warehouse our home base and highly recommend it to any business looking for a flexible, professional, and well-run space in Jacksonville.

What an amazing experience! I came to visit this community and, WOW! Jennifer greeted me with the kindest smile and made me feel welcome from the very start. ​In most of my past experiences touring residences, agents tend to rush the process, focusing more on pushing paperwork and fees on the person in front of them. My experience with Jennifer was completely different. Throughout our tour, she held great conversation and was incredibly informative, sharing insights on: ​-The unique history of the building. ​-The thoughtful design of the various floors. ​-Upcoming community events and the surrounding neighborhood. ​I left feeling truly connected to the space as if I were already part of this historic East Side community. What is even more impressive is that she has only been at this location for three weeks! ​Thank you, Jennifer, for your gracious hospitality and your clear dedication to building a real sense of community. Highly recommended!

I take my reviews seriously and always speak honestly and thoughtfully. Jennifer, the new manager, has been an exceptional addition truly someone who brings clarity, understanding, and professionalism in situations that can often feel overwhelming. Prior to her arrival, I had strongly considered breaking my lease due to a lack of support from previous management. However, since Jennifer joined, my experience has completely changed. Her leadership has renewed my appreciation for Union Terminal Warehouse and transformed it into a place I genuinely enjoy calling home once again. As the saying goes, your home should be a place of peace and that is exactly what it has become for me. In addition, the office staff consistently go above and beyond to create a welcoming and supportive environment for all residents. Union Terminal Warehouse offers an affordable and thoughtfully designed living space, and I can sincerely say my experience here has been a positive one.

I want to start by saying the staff here is amazing seriously. The manager? Neha Love her. Fellow Sagittarius open, honest, and always speaks when she sees you. Every concern we brought to her, she addressed it with transparency and never with attitude or stress. You can tell she genuinely cares. Neha has always been open, honest, and transparent whenever my family brought concerns to her. Even when the answer was, “I can’t fix this,” she never avoided the conversation, she explained what was within her control and gave us whatever steps she could to help or bring some level of relief. Ultimately, our decision to move came down to our personal needs as a family, not a reflection of her professionalism or character. She has a boss and a corporate structure she answers to, and without the proper support, there’s only so much any manager can do. Just wanted to offer a fair perspective because accountability should always be directed at the right level. Summer was also incredible congrats again girl! You were always helpful and kind. The new assistant is another gem. No matter how busy she is, she’ll stop to help, answer questions, and still laugh with you. Professional but authentic definitely a vibe. Y’all will love her. Maintenance? Top tier. Very professional, respectful, and they’ll explain things if you need clarity. They don’t mind pausing what they’re doing to assist residents. Shout-out to Mercedes too she gave us a great tour and made us feel welcome from the start. Now being honest my spouse and I decided to move shortly after moving in, but not because of the staff. If anything, they need more support from higher management. The team is great, but you can tell they’re stretched thin putting out fires they don’t have full solutions for. Without proper support, burnout is inevitable. Property feedback: • Patio units — expect people to walk by and occasionally look into your apartment. There’s also random hanging out in patio areas. • Dog park — turf needs replacing. It’s hard to see where your dog goes (I was searching for 30 minutes sometimes 😩 lol). • Rooftop — needs more cover/shade, and the grills are often out of order. • Garage — my car was damaged there. • Floors are difficult to clean. !!!!! Overall? The staff makes the experience truly! They’re professional, kind, and doing their best with what they have. But the property itself feels more like a short-term stay Airbnb/hotel vibes rather than long-term realistic living. With more investment into the physical property and support for staff, this place could be amazing. Wishing the team the best because they really do deserve it