UF Health Family Medicine - Commonwealth

Should be zero stars. Brought my wife here as a new patient due to new insurance. Spent 4 hours here total with literally only the nurse talking to her for 5 mins and then the P.A. or whatever she was that she saw only spent like 20 mins with her. The front desk staff and nurse were very rude to my wife. The P.A. or whatever she was talked over and down to my wife the entire time and even told my wife that she does not believe her about having multiple sclerosis, hashimoto's diease and lupus that has been diagnosed by different neurologists and specialist including mayo clinic without seeing any of my wife's medical records. She basically treated my wife like she was lying which was not only unprofessional and medical malpractice but out right disgusting behavior in general as a person. My wife did not try to get any kind of meds or anything like that. She literally came in for a follow up to being released by the hospital and to get referrals for new specialists because of our insurance changing. We will never come back to this office. We also called uf patient relations number to file a complaint 4 different times and left voicemails and have not received a return phone call. Avoid this place at all costs.

Very friendly and helpful. Very informative and assisted getting my meds easily with my proper paperwork from my home state.

Smelled like straight pee the hole time I had to wait. The trash cans had boxes from beer inside them like what doctor office has beer in trash can smh. Also the smell is horrible and u wait forever for a appointment u set up weeks ago to have ur first one moved due to lack of schedule skills of staff for over booking during a meeting to this. We will be contacting uf health bc this is crazy.

Run 🏃🏾‍♀️ 💨💨 as fast as you can. I have been waiting for this office to send over a Rx to Aeroflow Urology for my daughter’s Depends for 4 months. Even had another visit virtually and it still hasn’t been done. Patient Relations has been useless as well. They have also been involved for months and still no resolution. They’ll send it then turn around and say prior authorization is required and never request it from Humana. I’ve filed a grievance and will do it again since the issue persists. I have completed the form with the DME company SEVERAL times and they’ve reached out SEVERAL times and NOTHING was the result each time. I’ve spent hours on the phone with them and they are open the same hours I work. I’m risking my job and losing money trying to resolve something that should’ve been taken care of a long time ago. If you can go somewhere else PLEASE do because the whole organization is incompetent. I’m just dotting all I’s and crossing all T’s so I have evidence when I reach out for compensation of my loss wages and money I’ve spent out of pocket on her depends.