Tom Bush Volkswagen

⭐ 1 Star – Very Disappointing Experience I bought a 2026 Volkswagen Tiguan SE R-Line Black from Tom Bush Volkswagen, and the problems started immediately after I drove it off the lot. The biggest issue is a seatbelt error that causes the car to automatically shift into Park when I turn my body to reverse, even though my seatbelt is on. That’s a serious safety concern. I’ve brought it in multiple times and keep getting told they “don’t see anything wrong,” even though the alert still shows up. Other issues that came up right away: • Rear window defroster doesn’t work • Warped trim on the driver’s door • Scratched molding between the front and rear doors, caused by the dealership’s detailers In just five weeks, this brand-new car has already been in and out of service several times and is still waiting on parts. The sales experience wasn’t great either. My salesman, Randy, was okay, but communication and follow-up were nothing special. The finance process was uncomfortable. The finance person who handled my paperwork works at the Tom Bush Mazda store but processed my Volkswagen financing. Instead of focusing on the transaction, he spent much of the time talking about his personal wealth, his divorce, and how much money he spends on cars and houses. That kind of conversation felt unprofessional and out of place. When I asked about getting into a different vehicle because of all these issues, I was told my $40,000 car is now worth $28,000 after just five weeks. I’ve bought several vehicles from Tom Bush dealerships before, but this experience made it clear that once the sale is done, you’re pretty much on your own. Customer service has been disappointing, and I won’t be doing business with this dealership again. UPDATE 12/26/26: I just got my vehicle back from service after the rear window was replaced, and the situation is now worse. Multiple panels are scratched and cracked, and the rear wiper is broken. Each service visit seems to introduce new damage instead of fixing existing problems.

Randall was our salesman. We had a pleasant process and experience buying a car from here thanks to him. (Which I know sounds crazy from a dealership! lol) He broke down how much everything would be after all the rebates. We are very happy with our 2026 Taos S 4 Motion. It took me some time getting used to, (jumping from a 2016 vehicle to a 2026 was a vast difference, tech wise), but for all the features the vehicle had for the price point as well as great safety features, it was worth it.

My experience was the best ever buying a car. David was the best, no games, no dragging out the process just quick and professional. There was no haggling, just a fair price. Thomas in financing was fantastic too. No trying to sell things you don't need. Just recommended what he thought I should need for the car. They made purchasing my new to me car easy and low stress. I have never had a better experience buying a car. I would highly recommend this dealership to everyone who hates the games most dealerships play. Nice job guys!