The Windsor at San Pablo

From the moment we made our first contact with The Windsor staff, it was a great experience. Carmen was wonderful as our initial point of contact to show us the facility, explain the care, activities, etc. Move-in day was good, staff was attentive to the residents, food was excellent (our loved one put on several extra pounds due to the delicious and well-balanced diet), room was kept clean, activities are good and keep residents engaged, the staff is very caring and loving to residents. I cannot say enough positive things at The Windsor on San Pablo "Reflections Community".

The Windsor at San Pablo is truly an amazing and welcoming community. From the moment you walk in, you feel the warmth, encouragement, and genuine care from the entire team. Brycen is always such a joy to speak with — kind, knowledgeable, and willing to go above and beyond. Theresa is hands down the most helpful Resident Director I have ever encountered; she makes everything seamless and ensures residents and families feel supported. Jason, the Maintenance Director, keeps this the cleanest Assisted Living Facility I have ever been in — it’s spotless and so well cared for. Kita and Christina are constantly making sure everything is fresh and comfortable for Mom, and Jordan is simply wonderful at night, bringing peace of mind that our loved one is cared for around the clock. It’s rare to find a place where every single staff member contributes to an environment that feels not only safe but also like home. Thank you to the entire Windsor at San Pablo team for everything you do — your work makes all the difference for our family.

Brycen gave us an amazing tour at Windsor San Pablo and made a strong impression on my family—so much so that they decided to move in, and they haven’t been disappointed! The community is beautiful, clean, and truly classy. The care team is attentive, the food is excellent, and the activities keep residents engaged and happy. We’re so grateful to Brycen for making the decision easy and welcoming us into such a wonderful place!

My parent has been at The Windsor at San Pablo for several years now, making the transition from assisted living to their Reflections unit (memory care). The care provided has been outstanding. During my dad's decline, it has been a partnership in his care and in the decision to provide him with more oversight in Reflections. I have been particularly happy with the protection provided during the recent COVID-19 virus. While I missed seeing my dad regularly, I felt very happy with the processes put into place to keep the residents safe. I've been very happy with the decision to choose The Windsor for my dad's care.