The UPS Store

This UPS Store does not accept USPS packages, which caught me completely off guard. I regularly use UPS Stores throughout Jacksonville and St. Augustine and have never encountered one that wouldn’t accept a prepaid USPS package. What makes it even more confusing is that there’s signage in the store stating “USPS Pickup – 1:00 PM.” If USPS is picking up from this location, it’s pretty reasonable for a customer to assume they can drop off a USPS package there. I understand individual locations may have different policies, but this should be made much clearer—especially when the signage suggests otherwise. Definitely inconvenient and not what I’ve experienced at other UPS Store locations in the area.

Probably the worst experience I’ve had at any location. The new hire booted me to the side to help another customer. The supervisor on duty apparently doesn’t know how to operate the store email, as I had to send the label 3 seperate times before she finally found it. Only after sending the label 3 times and waiting in line for 20 minutes was I informed, THIS LOCATION IS NOT A USPS DROPOFF LOCATION, unlike every other UPS store on the face of the earth. Avoid at all costs unless you just really want to waste 30 minutes of your day.

The staff is always very knowledgeable, professional very kind! No matter what it is that I need, they make the process go smoothly and effortless. I'm a working single mom trying to figure out and juggle all things at once and the staff at this UPS has truly, made my life easier time after time! Thank you!

Sometimes there’s a long line but I make sure to get in it…like Chick Filet, they get you in and out in no time. Everyone has always been respectful and if I don’t have my stuff in order, they don’t make me feel bad about. They are always helpful and kind.