Orange Park 4.0 (146)
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Claim this listing4.0 on Google from 146 reviews · Read on Google
Recent Google reviews
I normally don’t come on this side of town except for my daughter’s cheer practice. Decided to kill 2 birds with one stone and do a drop off of equipment. I walked in and as soon as I walked in the lady had so much to say in a low tone. it was only 2 people working at the time it was a good 3minutes before anyone acknowledged me. The young man came and assisted first then went to help an older lady with big boxes I wasn’t upset about that because he was being a gentleman. When the older female worker stepped in to assist her attitude was rude from jump. She acted like she was so irritated and that the equipment that I brought in to be shipped was such a bother. She was tossing the equipment on the back counter and telling the young man the next crew would have to pack it and just complaining. She gives me my receipt and waits till I get by the front door to do more complaining and bad talking. Next time I’ll definitely just wait till I’m back on my side of town and corporate was called for a complaint.
We sent in a paperwork a week ago May 11 to be exact and I wanted to track the package but when I checked the receipt, the person assigned that day encircled the tracking number as usual but the last 4digits was encircled with the pen .And now I can't figure out what number I can put in tracker ,I tried to guess but it says invalid number so disappointing. Next time when you encircle the tracking number please don't include the numbers itself!!!.
The UPS Store offers convenience for travel necessities and specific deliveries. I want to acknowledge Skye for the exceptional customer service and advice. Thank you for turning hope into a concrete promise.👏🏿
BUYER BEWARE!!! I would imagine the majority of customers utilize the UPS Store based on the name recognition. Have a package that needs delivered, that is what UPS has been doing for decades, I will go there. After what I learned today, I will be using the USPS from this point forward. And here is why.......I shipped a birthday present to my son in the Atlanta area. I shipped last Wednesday, would be there Friday for $13 and change. Friday night I received an unexpected package from UPS and when I opened it I found the gift I had shipped along with the crumbled up birthday card. These items were NOT in the box I had shipped them in, and taped to the box was my original return address label and apparently what remained of the original box. Easy to conclude the original was smashed or run over, based on the now accordined birthday card. So today I take it back to the UPS Store with my receipt. The assistant manager, Angel, was very nice and agreed that obviously something had damaged the original box. She then informed me they could ship it again, in its new box, for another $13 and change. I was stunned.....I already paid you once to deliver as you promised, why would I pay a second time when we agree that UPS damaged the first one. And that's when you hear the coverall they operate under......"we are not UPS, we basically are a franchise that uses their name and logo".... On our sign, in our advertisements, on our business cards, on our name tags.....but we are not UPS nor responsible for anything after you drop it off to us. And also it is stated in the Terms and Conditions you signed. So I requested she contact the manager, which she did, and the manager told her they would do it this time.....implying but not in the future! It is your lucky day Sir!!!!! What should have happened is the Assistant Manager apologizes for the failure of UPS and "we will ship it overnight" be offered. The majority of people accept that accidents happen, the problem occurs on the back end when the "we are not responsible" tactic is presented to them. So this time when Angel was completing my order and the screen for Terms and Conditions appeared and she said " just hit the Scroll to the Bottom button and sign, I decided to stand there and read the Terms and Conditions before I signed. And what I came away with was this....I would NEVER ship anything of value or personal importance with the UPS Store. Because Angel was correct. The business you pay to provide a service for you is responsible for ABSOLUTELY NOTHING!!!!!! Once you walk out the doors of the UPS Store it's a crap shoot as to wether you will be provided the service you pay for. And if they want to use the "we are just a franchise" defense, maybe they should work out with the REAL UPS to have a chargeback to them when they fail, not expect the customer to pay a second time and cross fingers and pray that this time it goes well.....but if it doesn't, no problem, our Terms and Conditions clearly state WE ARE NOT RESPONSIBLE FOR ANYTHING! We use the UPS name and logo for name recognition purposes only, we are NOT really UPS. Think about that the next time you have something of value (monetary or personal) and drive the extra 2 miles to the USPS. Can't believe I am endorsing the USPS with all the issues they have, but at least they acknowledge that they are.... responsible!!!!
The most important reason is because of their friendly knowledgeable experience and how they treated me
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