Jacksonville 3.7 (122)
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Claim this listing3.7 on Google from 122 reviews · Read on Google
Recent Google reviews
I use this UPS for all my shipping needs including all returns. They always say hello, thank you and good bye. They are always helpful and pleasant, I’ve never had a bad experience even when I make a mistake on a return they take the time to make it right
Ms. Jackie Tacandong at The UPS Store truly deserves special recognition. As a very tired nurse coming in at the end of a long, exhausting day, I was met with not just professionalism, but genuine kindness, patience, and exceptional service. Jackie went above and beyond to make everything smooth and stress-free, never rushing me and making sure every detail was handled perfectly. Her empathy, work ethic, and positive attitude completely turned my day around. Customer service like this is rare, and Jackie is an absolute asset to The UPS Store. Employees who consistently provide this level of care and excellence are the ones who deserve to be recognized, rewarded, and promoted. Thank you, Ms. Jackie, for making a difficult day so much better for an exhausted working nurse like me. You made my day yesterday! You deserve a promotion!!!
Good and relatively quick service. They offer a shelf checkout kiosk now allowing you to choose a faster option if the line is getting longer the counter.
The owner is very incompetent, I will come into the store and the energy she gives feels very fake and forced/ passive aggressive. Every time I’m in there the curly head kid is the only one usually doing something .
I frequent this UPS location often, and have always had a positive customer experience, until this week. I had a box that just needed tape applied, asked if he could do it and he just stared at me, so I picked up the tape on the counter, and wrapped the box myself. Then get charged for it! I was blown away, not for spending the 4 bucks, but just the principle when he just looked at me and would not help then charged me, and had a poor attitude. With a store packed with people in a long line, he barely moved, was obvious that he hates his job, and customer service should be the absolute last type of job he should be in. I have personally owned several businesses, I can't understand why someone would hire someone that has no interest in helping the customer.
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