Jacksonville 4.0 (207)
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The UPS Store is a local business serving Jacksonville.
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Claim this listing4.0 on Google from 207 reviews · Read on Google
Recent Google reviews
I’ve had good experiences at this location in the past, but my visit today was extremely disappointing. I came in specifically for notary services, and the staff member on duty outright refused to help me, offering no real assistance beyond telling me to check Google. This created a major inconvenience and forced me to drive an hour to another UPS location to get my documents notarized. I don’t typically leave negative reviews—and when I do leave reviews, they’re usually positive—but the unwillingness to help or offer any workable solution, especially after I was advised to come in for this service, is unacceptable. Being turned away without support, when I was able to receive the same service at another location, is simply not fair to customers.
i usually love this location, but today was egregious. i came to bring a return in and am used to not needing a box for my returns, but this time i did need a box. i quickly admitted my misunderstanding, but the worker, Jacob, decided it was professional and appropriate to laugh in my face and tell me that i was wrong. when i expressed that was uncalled for, he laughed again and doubled down that i was wrong. i informed another worker of this behavior and she told me that he was her grandson, so i assume nothing will be done regarding this matter. i am failing to understand how behavior this unprofessional doesn’t lead to further consequences. this has turned a very pleasant store i usually love getting service at into one where you are allowed to treat the customers like garbage. extremely disappointed.
I went in there with a huge and heavy shipment and Darrell helped me find the most affordable and efficient route for my package. What I expected to be a huge headache turned into such an easy transaction. I was expecting this to be quite challenging to manage but they simplified every step of it with their expertise. You don’t always get lucky in moments like this, but I did. I’m so happy with my service here.
This trip completely changed my previous impression of UPS. The employees at the store were very efficient and professional, and the waiting time was short. They patiently answered all of my questions and carefully walked me through the entire shipping process. Even after the package was delivered, the service continued to impress me. A UPS Store employee named Rich, who processed my shipment, personally called me to notify me that the package had been delivered, confirmed the delivery location, and let me know who received it on the other end. This level of service was excellent and gave me a very positive experience. If UPS can continue to provide this kind of consistent service in the future, I will definitely choose UPS more often.
Went to this store today and all I have to say is give Kevin a raise/bonus immediately. He is the kindest, most helpful UPS worker I’ve ever encountered. I will only come to this store now because of him! Incredible experience even in the midst of a very long line.
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