Fleming Island 4.1 (422)
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The UPS Store is a local business serving Fleming Island.
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Claim this listing4.1 on Google from 422 reviews · Read on Google
Recent Google reviews
⭐⭐⭐⭐⭐ I had an absolutely wonderful experience at this UPS Store thanks to an employee named Isaiah (or Isaac—I sincerely apologize if I have the name wrong). I came in needing three special photos printed for my autistic grandson's 13th birthday. I am not very familiar with the printing process, and honestly expected to have to figure most of it out myself. Instead, after I showed him the three photos I wanted, he took care of absolutely everything for me. He found the store's email, sent the photos where they needed to go, printed them beautifully, helped create a cardstock print for a special birthday display, went into the back to find an easel, and even took the time to cut and prepare everything so it looked perfect. He made the entire process easy and stress-free. What impressed me most was his attitude. He was patient, friendly, professional, and genuinely kind throughout the entire experience. He never made me feel rushed or like I was asking for too much. He treated us with warmth and respect from beginning to end. He also wished my autistic grandson a happy birthday and gave him a sticker, which was such a thoughtful gesture. It may have seemed like a small thing, but it helped make my grandson's birthday feel even more special. In a world where many people simply do the minimum, this young man went far above and beyond. His kindness, initiative, and exceptional customer service turned what should have been a simple printing trip into a truly memorable experience. Thank you for making my autistic grandson's 13th birthday a little more special. Employees like you are rare, and I hope your management knows what a tremendous asset you are to this store. Thank you 😊💕😍🥰
This store has RUDE employees, especially the young ones. Management needs to do a better job at CUSTOMER SERVICE TRAINING. Last week, Management allowed this one girl.....black hair, tall, bulky lashes, with a nasty demeanor and highly disrespect attitude to lash back at me because I couldn't use the kiosk. She said I was rude and all I was saying was I don't know how to use the kiosk! I then told her to stop being rude to me. She forced my hand by putting me in a defensive mode. Then some guy with long hair came to the back of her to supposedly defend her just because I couldn't use the kiosk. He was just as rude. The crazy part? He was just standing there.... not offering to help me. HE WAS JUST STANDING THERE!! Why do you allow your staff to talk to the elder generation this way? We are not a part of the Kiosk generation. They just say, "Use the Kiosk". I don't even know what a kiosk looks like, and none of your RUDE staff offered to help. My 4 packages were not that heavy, and the time it took her to complain and cause issues, she could have scanned my packages and sent me on my way a lot sooner. Instead I was met with resistance and attitude. Why would I want to come back? I don't. Good riddance.
Describe your feedback (required) We always ship about 20 to 25 boxes in this UPS branch because they are very accomodating. But today I was so disappointed with a new lady there, black, slim with very long black curly hair told me to scan the boxes in a kiosk. I told her they are heavy and I will ship about 20 boxes. She still insisted I could scan it. I am 63 years old with a bad shoulders why she could not help me. So disappointing for having a staff who could not help anybody when she knows the nature of the business. The guy with big muscles helped my husband and me when he got in the store. He has been so helpful and always wear a smile. This black lady aside from not helping me, the way she answered me like I can still scan the boxes was not right and does not even know how to be pleasant and not even smile. Imagine at my age lifting all those boxes without help? Sometimes the kiosk does not work and I have to wait for it while lifting the box?
Chris took great care of me. His soft skills are impeccable. I needed obituaries printed with very little lead time and he was able to make it happen for my family and we really appreciate it. He even helped correct the design's alignment for me which I truly appreciated. I will definitely use this store for all of my printing needs and will refer to my friends.
Went into UPS store for a return and was greeted by a young female, did not get her name, but she was quite curt and unfriendly. I do not use this return method often and not a custom to procedures. I was very disappoint that this worker seemed to not be fit for customer service. She had no eye contact and seemed to enjoy fact that I was not doing a return correctly. I did not write a review right away but the experience kept nagging at me.
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