Jacksonville 4.1 (177)
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Claim this listing4.1 on Google from 177 reviews · Read on Google
Recent Google reviews
⭐⭐⭐⭐⭐ Exceptional Service, Speed, and Professionalism! I am a regular customer at the UPS Store on Normandy Boulevard, and I cannot say enough good things about TJ Prince, Maddie, Sol, and the rest of the team. Their kindness, helpfulness, and professionalism are top-tier every single time. I recently submitted a last-minute rush print order for a proposal package—three binders, six letters, and three note cards. TJ was fantastic, guiding me on the best paper quality, cardstock, and envelopes to use. They had everything ready first thing Saturday morning! To my amazement, when I needed supplemental documents printed just 30 minutes before closing that afternoon, they completed them immediately without hesitation. Their speed and "can-do" attitude saved my project. Beyond their printing expertise, their composure and grace under pressure are truly impressive. I’ve seen them handle difficult customer situations with complete courtesy and professionalism. TJ is an outstanding manager, and this team has absolutely earned my continued loyalty. If you need reliable, high-quality printing or shipping services, I highly recommend this location!
I want to personally send a Big Thank You to Mary. She, along with the others. But especially her infectious smile and willingness to help me and others each and every time I stop in for services. I should have been submitted this review. Some time ago I lost my dog Zeus and stopped by the store to get flyers made. I was in tears and Mary encouraged me that I’d be sure to find him. And even assisted with additional help. That was truly going above her call of duty. And for that I want everyone to know. That the Customer Service at this UPS store stretches beyond just service transactions. It’s a Helpful Location as Well. Keep Shining Bright Mary. Don’t Let Nobody Dim Your Light.
It's the only place that I have tried in regards to shipping to my loved ones. Every experience has been a breeze. The representatives have been professional, friendly, efficient, and informative. I leave knowing two essential things: what I paid for and the ETA of my package. I was handle with care. The representatives were patient and I did not feel rushed.
This team is THE BEST I've ever come across, both here in Jacksonville, FL, and also up in Connecticut. The manager TJ obviously knows how to calibrate talent as the people he's hired & trained are top notch! They are professional, knowledgeable, have great customer service skills and are ALWAYS pleasant - with a smile - even dealing with all those obnoxious Amazon & Temu returns - that in & of itself requires a very specific skill set. I hope whoever owns this location values this team. If all businesses hired the right people and - as important - trained them right, the world would be a happier place all around!! Lol Bravo team Normandy!! Your kindness and professionalism is really unheard of in today's world.
I had the pleasure of meeting Maddie and Sol. While Sol was educating me on notary, Maddie got to my 2 yr old level and gave her some stickers. Quick interaction, but the experience was worth so muxh. Thank Sol for making the process a breeze (exhale) and Thank you Maddie for reminder me thay their are still kind ppl in the world.
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