Atlantic Beach 3.6 (127)
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The UPS Store is a local business serving Atlantic Beach.
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Claim this listing3.6 on Google from 127 reviews · Read on Google
Recent Google reviews
A few years ago this place had a pretty mixed reputation, due mostly to the owners unique ability to be either very kind or somewhat surly. Today, the staff is unfailingly welcoming and helpful. I've never had to wait more than a couple of minutes even when there are several people in line. Although the post office is usually option, the wait there is much longer regardless of how many people are in line and you have to work really hard to get a kind word or a smile even from the unfailingly surly nearby Mayport Road post office staff. They have self-service personal mailboxes, paper shredding, packaging, computers and printing.
I’ve been going here for years and the staff has always been helpful and pleasant. I’ve never had to wait long (even during the holidays!). I’ve sent mail, returned Amazon packages, and used their notary service. All good, every time. This is my go-to UPS store.
They charge you a $4.00 computer fee to print even though you do not need to use their computer in addition to charging you for the prints. I emailed them what I needed to be printed. I explained that I did not need to use their computer and was told that the fee still stands because they had to use their own computer.
I've been coming to this location for several years and have always been treated very well. The employees are always pleasant, knowledgeable and helpful. Always a pleasure.
Could the owner of this location please reach out to me? The young woman on shift tonight was not professional. I informed her that the other UPS location lets me ship in a durable bag and she rudely told me to take it to the other location. I repackaged my item and went back to ask the other employee about their policy and she inserted herself in the conversation to tell me she’s not going to take it and again to take it to a different location. I was very polite and only tried to understand the policy for the future. I politely asked for the owners contact information from a different employee and she yelled at me as I was leaving that he won’t answer the number I was given. The bag I was trying to use was durable and partially transparent with NO zipper. I felt singled out and I think she conducted herself extremely unprofessional. The other two employees were great. My issue was not that she wouldn’t take that container and she treated me like I was just being argumentative.
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