The UPS Store

I went to this UPS Store because I received a package for someone who does not live at my address. This was the second time it happened. I explained the situation using a translator because my English is limited. The first employee listened to me and then called another employee. The second employee did not speak to me directly at all. She only spoke to the first employee and then walked away. The first employee told me that they could not take the package and that I needed to give it to a UPS driver. I asked where I could find the driver, and they told me that a driver comes to my area every day around 5:40 PM. The store was not busy. There was only one customer, and another employee was already helping that person. When I left, nobody even looked at me or said anything. I quietly left the package at the store and walked out. I felt ignored and disrespected. This was a very disappointing customer service experience.

A special thank you to Jasmine and her team (June 8, 2026 PM) who helped us navigate the confusing directions on our fingerprint request. They were all so knowledgable and provided us with simple steps that helped guide us through the process. We were able to get our fingerprints submitted the very next day. Your customer service is greatly appreciated!

I used to go to this UPS location but not anymore. They made a mistake and printed out someone else’s label , not the one I created and emailed them, so my package got shipped to the wrong address. I normally would double check the label on the package after they printed out from their printer but this was the only time I forgot to double check. I didn’t realize until my client called me days later for the package. so I checked the tracking from my UPS receipt and realized the package was on its way to the wrong address. I called UPS 1800.. number to file a claim for the missing package but UPS asked me to contact the local UPS store where I had the package originally. Someone emailed me and told me they will investigate but so far a few month passed, no one has contacted me yet. So I could not recoup the loss of my package by filing a claim. SO BE CAREFUL with this local ups store .

I went there for getting a few docs notarised. The sweetest lady Michelle helped me out and her assistance felt so warm and relaxing. Wish her the best