The Point at Town Center

Recent Google reviews

• Sarah Young 3 · a month ago

  I've been living at The Point for the last 1.5 years now and have really enjoyed my time here. However, there have been a few issues as well as recent changes that prevent me from rating this complex a full 5 stars. Pros: - Beautiful modern apartments: Really nice units. They were cleaned well prior to move-in, and I'm very happy with the quality of the space. I love the kitchen, the patio/balcony, and all the closet space. Feels very roomy, modern, and cozy. - Excellent amenities: I love the pool, the gym, the coffee at the office, etc. Everything is maintained very well too. - Clean, well-kept complex: Lovely lake in the middle, well-kept grounds, great area to walk around, and overall a wonderful location within Town Center. - Good management: I've had great interactions with the management here, and everyone is very nice and does genuinely aim to help. - Fun activities/events: Every now and then there's free pizza, a yoga night, a pool party, etc. Certainly can't complain about free food! Cons: - Raised EV charging prices: As an EV owner, one of the main reasons why I chose The Point over most of the other apts in the area was because of the on-site ChargePoints, which have been very convenient. However, within the last few weeks, they switched over to Xeal. I would say no problem, but with that change, they nearly doubled their prices. Rates used to be $0.19/kWh, and they've now gone up to $0.34/kWh PLUS a $0.49 session activation fee. Superchargers cost around $0.39/kWh, with some as low as $0.31/kWh. I refuse to use the new chargers at prices adjacent to Superchargers, and I hope they're lowered to more reasonable rates. With the removal of this convenience, I likely will not renew my lease when the time comes, which is beyond unfortunate as I have loved living here. - Maintenance issues: Maintenance is fast, which I appreciate. You make a request and they show up really quickly. However, I have unfortunately found them to be less than efficient. When our ice machine stopped working, I had to make three maintenance requests because they just change a part and go on their way. Eventually my husband was the one to figure out the issue. But the BIGGEST issue was when our kitchen sink was leaking. Maintenance came quickly and fixed the issue, but they failed to reattach the hose to the dishwasher. We woke up that morning to our kitchen completely flooded and a few items under our sink ruined. After-hour courtesy officer issues: Everyone knows when living at an apartment, you never know what kind of neighbors you'll have. Unfortunately, while many of them have been great and it really is a nice community, some of them have been rowdy. I've placed calls to the courtesy officer on a few occasions, but they've never picked up. It's unclear to me to what extent my noise concerns were taken into consideration, but they were unfortunately never handled in the moment. Fetch: You'll have to pay an extra 10 a month to receive packages via a mail forwarder called Fetch. While my experience with Fetch has generally been sufficient and relatively convenient, I have experienced package theft from the couriers, lost mail, and my packages delivered to the wrong addresses. These issues thankfully aren't super common, but they're a real pain when they do occur. Also thankfully, you can choose verification required for your deliveries, which is what I've been doing from now on to prevent most of these issues. Reserved parking added: It's a minor thing but feels like a money grab. It's a big lot and I've never once had an issue with parking, and therefore I don't see a need for reserved parking. But a few of the better parking spots were changed into reserved parking in the attempt to extract a little extra money each month. Unsurprisingly, it doesn't really seem as if anyone has gone for these spots yet. It's more of an annoyance that they even exist if anything. Overall I have loved living at The Point. It's genuinely been one of my favorite places I've lived, but these downsides keep it from a full recommendation for me.