Jacksonville 2.6 (13)
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The PACE Place is a local business serving Jacksonville.
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Claim this listing2.6 on Google from 13 reviews · Read on Google
Recent Google reviews
My brother lives at an assisted living home. I was the sole caregiver before The Pace Place got involved. Now, they make sure he gets to his doctor's appointments and provide financial assistance for housing and medical. They helped increase his mobility with a consistent physical therapy routine. I can't say enough about how much they have helped me. The Pace Place is an amazing organization. Thank you for all your help and support!
I have no words to express my gratitude to Pace Place, since my mom is been participating in the program, her life changed, she seems happier, more active, always talk about her good experiences with the staff, how wonderful, professional, respectful and patience they are. Also offering activities and meals on the center were she share good time with others while I'm working. God bless all
For months I have been trying to get my mother-in-law reinstated back into Pace place. A woman named Cindy came to my home and did the interview and everything. That was about 7 months ago and my husband and I have been calling Cindy to find out if my mother-in-law's Medicaid have started, all we get is ignored or excuses. Today really set it off for me because when I called pace place which was July 30th around 1:30 p.m. I spoke to Miss Cindy and she reassured me that she would call me by the end of the business day like she always do. I said to her "you always say you're going to call me back but you don't" and she said " I promise I will call you back by the end of the business day." It is now 3:15 a.m. July 31, once again Cindy lied to me and I am so upset that I can't even sleep right now.
The culture here for resolving patient and family concerns at this center is not to address the many broken processes, but to provide excuses instead. I initially thought it was poor management of an individual, but the excuses and disregard for my loved one receiving doctor’s care is coming from everyone, so it must be the culture created from the top. No matter how many new people they hire as managers or directors they all provide the same results… excuses that lack truth! Their concern is not about the patient, it’s about the numbers… which they apparently can’t handle and are proud of it (#1 excuse). Think twice if you truly care about your loved one receiving the medical care they need.
Don’t go to this place. My mom is supposedly in their “care”, they will not talk to the family about help. And she needs HELP today. I just want her taken care of by qualified care providers with RN’s and NP’s. And Jeff is unacceptable.
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