The Honey Baked Ham Company

Let me tell you about the crappy experience with Honey Baked Ham on Christmas Eve. My mom ordered a ham and paid 100 bucks. She had an appointment with an email confirmation to pick up her ham on Christmas Eve between 4:30 PM and 4:50 PM. She arrived at honeybaked hams at 4:34 PM. Apparently they close the doors at 4:30. There was a guy standing outside only letting people come out They refuse to give my mom her ham that she already paid for. They said she could call and get a refund put back on her credit card and she showed them the email confirmation with the time to arrive night that some junk. She had to go to Publix and buy another ham and we had to cook that. To be honest, the ham that we bought at Publix and made our self was even better than the honeybaked ham. A lot cheaper too. So I guess next time we’ll just do it ourselves screw honeybaked ham. I told her she needs to call corporate and complain. Horrible customer service.

I drove an hour specifically to purchase cranberry sauce, only to be told upon arrival that I would need to order it online. I stepped outside, placed the order, and received the barcode—only to walk back in and be informed by Haleigh that it would take up to five hours to fulfill. I explained it was just cranberry sauce, a simple item that is typically readily available for quick pickup. The lack of customer focus and care was extremely disappointing. This was an easy request that could have been handled on the spot, yet the response was both unhelpful and unprofessional. Overall, the level of service was far below expectations. Update - 12/4 No one from Honey Baked Ham has reached out. Wow I expected better service response.

We have been loyal customers for over seven years, consistently ordering a turkey and/or ham each year. Unfortunately, this is the first time we’ve been dissatisfied with the product. The ham we received was roughly 50% fat, which has never happened before. This experience was extremely disappointing, and it has made us question whether we will continue ordering from you in the future.