The Home Depot

Love this Home Depot. It’s not the biggest but the customer service is 10/10 got this stain and really like the color

This is the best Home Depot in the world. The customer service is fantastic and the garden center is usually beautiful.

The disconnect between the delivery team and the store associates puts an unnecessary burden on the customer. In preparation for an appliance delivery, my wife and I called both the Home Depot store in Jax beach and the Home Depot delivery company a couple days in advance to ensure that we were on track. We were assured that things were on track. Today was delivery day. Early in the delivery window we see the Home Depot delivery truck deliver to our neighbor. Thinking that we might be next, we found it odd when the delivery truck drove away. We stayed patient and trusted the prior conversations. Towards the end of the 4 hour delivery window I called both the store and the delivery company, who both assured me that the delivery would be made. I voiced concerns that something was wrong and expressed doubt that the delivery would be completed. These concerns were not seriously considered by the people involved. I called the delivery company again about an hour after the delivery window concluded and was again reassured that the delivery would occur. It is now 4 hours after the delivery window concluded. I called the store again and was given no information about the delay. I spent nearly a whole day waiting on a delivery that never came. I never received a reason, and do not know what the next steps are. The store tells me to call the delivery company. The delivery company gives me no information and is not proactive about sharing delays. I went above and beyond here and was met with a lack of accountability on behalf of the Home Depot. I believe the Home Depot can do better than this and want to partner on a resolution. Which team can I reach out to in order to escalate this issue?