The Addison of St. Johns

Mom was in memory care for 5 months. The Memory care unit went months without housekeeper resulting in cockroach problem, very little activities for memory care residents, installed cameras in bedrooms without my consent for ‘ fall prevention’ yet no cameras in all common areas. Requested a care plan meeting and was told over 2weeks, various staff were ‘unavailable’ to participate. I was then emailed a care plan that i wasn’t included in the meeting,, and was billed retroactively to date of careplan, an additional 400/month fee. Lack of knowledgeable caregivers was an ongoing problem with constant change of staff. I felt compelled to check on my mom daily, and had friends visit a couple of hours a day to keep mom’s room/bedding/bathroom clean. My mom was sent to the hospital due to a behavioral change. She spent 22 days in the hospital with not one person from The Addison inquiring about her…i notified them at day 6 in hospital that i wasn’t sure she would be able to return. I asked if about a balance on her rentI heard back 2 weeks later with amount of monies due. Again, no inquiry of my mom’s health. I went in the evenings to remove her things as not to disturb the other residents and the night staff were genuinely concerned about my mom. Such little oversight from Ahca in terms of patient staff ratio with Alf’s and memory cares due to mostly private funds involved—no Medicare monies …and they all are bought and sold because they are big business/moneymakers.

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