Suncastle Property Management

Cannot say enough about Matt at Suncastle Property Management! Besides just being an awesome human being, he did a great job managing our property! He communicates well and is very responsive. We have been so happy with him that we recommended him to the new owner of our condo!

We have been working with Suncastle since we purchased our condo in FLA in 2008. We rent on a yearly contract and they have always kept the condo occupied. It’s nice to be able to count on them for handling whatever maintenance issue pops up since we live full time in MASS.

Light keepers View Property Rental. We stayed at this SunCastle managed property over 2022 Christmas holiday. Altho a beautiful home, it was not set up well for a rental. We stayed 3 nights in a house that offered no heat on the main floor or the master crows nest suite. The hot water heaters are insufficient for a home with 7 beds , there were no wash cloths, no dish cloths, no toilet paper, no paper towels, insufficient dish washer detergent, and the list of lacks go on. But the worst part was sleeping in a bedroom that got down to 34 degrees and management wouldn't even return a call. The first night we were there we froze because there was no heat on the main floor; maintenance managed to "rig the system" to get us heat on the main floor for the next 2 nights, but no heat at all in the crows nest master suite. Our bill was $3200 for 3 nights in a house that didn't even provide basics! I've asked for partial compensation but have been totally ignored.

We had Suncastle manage our property and when we switched management companies (late April) we discovered that they had not paid our Short Term Rental license fee that was due April 5, 2023. As an owner I have incurred a $250 late fee which they refuse to rectify.