Suncastle Properties of Ponte Vedra Beach

My family has stayed in three different Suncastle Properties vacation rentals over the past three years, and we have always been impressed with their customer service and willingness to quickly address any maintenance issues. During our most recent stay, we experienced a significant air conditioning failure that required us to relocate to another condo for two nights. While the situation itself was certainly stressful, I cannot say enough about the exceptional service we received from Taylor Turner. Over the course of four days, Taylor and I spoke more than ten times. She answered every one of my phone calls or promptly returned them, kept me informed every step of the way, and proactively checked in with me multiple times each day. From our very first conversation to our last, she went above and beyond to make sure my family felt supported. At no point did I ever feel like we were left to figure things out on our own. Traveling with my 17-month-old son, my father, and my husband made an already difficult situation even more challenging. Taylor's professionalism, empathy, and efficiency made an enormous difference. She remained calm, compassionate, and solution-oriented throughout the entire experience, and she genuinely worked to make our vacation as enjoyable as possible despite the unexpected circumstances. In all of my years renting vacation properties, Taylor Turner is one of the most professional, empathetic, and efficient property management professionals I have ever had the pleasure of working with. She is a tremendous asset to Suncastle Properties, and I hope her outstanding customer service is recognized by both her company and future guests. Thank you, Taylor, for everything you did for our family. Your dedication did not go unnoticed, and we are truly grateful.

Sunshine Manor - Oceanfront Retreat Unfortunately this whole experience was a true disappointment! One of the guest beds was very noisy and the mattress was old and uncomfortable. Although they tried to fix it, the mattress was just worn out, and the linens and mattress covers were ill fitting. The street facing bedrooms do not have adjustable shades, only black out curtains - impossible to comfortably adjust them for light. The carpet in the master bedroom is worn out and stained. Some of the blankets were dirty, and one had blood stains. Bathrooms are not updated. The grout has mildew! The bathtub nonslip shower mats were black with mildew, although they replaced them at my request. There were baby roaches in the master bed and one of the bathrooms. Their excuse was that it had been raining and they placed roach bait throughout the condo. Some of the cooking pans were greasy and some had rust! The blender is plastic, poor quality and does not blend well. Parking was an issue. Although you get 2 parking spaces at street level and 2 spots in the underground garage the neighbors and visitors occupy most of the street level spots. I could not use the underground garage spaces as my mother’s mobility was compromised and she couldn’t use the stairs. The neighbor next door harassed me because he said I was not allowed to open the main doors that face the ocean. The management company had actually opened them for me! The owner and this company’s goal is not cleanliness and comfort. I gave it 1 star because the access to the beach is great! I was otherwise very disappointed in this rental unit.

We had the best experience with Suncastle Properties and Kim from Suncastle was a pleasure to deal with. She helped us narrow down our selection and the place we chose was ideal. It was exactly as pictured on line when we arrived. Kim was available to answer any questions and we look forward to using Suncastle in the future.

When I moved into a rental home the owner did not have a property management company but decided to get one after I had complained for months that the washer and dryer wouldn’t work(I finally asked to move mine in because she never got hers fixed), and then the refrigerator/freezer started leaking and she told me to move the fridge(not on wheels) by myself for a company to come out, my disabled self got it moved but did voice that it was unfair for her to expect that. The sprinkler system, the bathroom toilet paper holders and bathroom door closet were all broken when we moved in and I sent multiple photos and videos. Not 1 of them got fixed. Now she is keeping my security deposit for the things that I have proof were broken before I moved in. For crying out loud there was chalk drawings on the sun porch when I moved in…and I left that place spotless. I should mention that I paid the entire years rent upfront, and when it came time to renew she wanted to force me to take over the lawn care AND increase the rent! She also cited lawn care as a reason for holding the deposit but per lease that was included. She was a slum lord. Matt at Suncastle knew about all the above issues when he took over and still is helping her withhold my deposit. He dodged all my calls and emails for a month!!! How professional! I’ve never had a bad rental history and I am OCD about keeping up my homes. Heck, go read my airbnb reviews…every single one states that I am ridiculously clean and a perfect guest… STAY AWAY from SunCastle Properties and 15606 Chir Pine drive owners(Abbi and Thomas Grueble!