St. Johns Eye Associates, now part of MyEyeDr.

Had a great experience today for my first time to this practice. I’ve been needing to update my eyeglasses and get a new pair of prescription sunglasses for way too long. The staff was kind and professional, and took the time to answer any questions that I had. Dr. Kubesh Took her time and gave me a thorough eye exam. She gave me plenty of time to ask questions, but she basically answered anything before I needed to ask. The pre-and post eye exam technicians were extremely nice, professional and patient with me as I was deciding what I wanted. My questions were answered, and she helped me decide the best way of getting the most out of my insurance. I’m really looking forward to getting My new Glasses and my new sunglasses.I appreciate everyone I dealt with today. I was not impressed by the last two different places where I got my last two sets of glasses, but Today let me decide who I’d like to keep dealing with in St. John’s County. Thank you for your care today.

The staff is nice but since being bought out I’ve have had nothing but problems. I’d give zero stars if possible. I was unable to take advantage of my annual glasses benefit last year for reasons unbeknownst to me. I tried. My daughter was supposed to have regular appointments for myopia mgmt as we paid in advance(we were told they’d contact us to schedule) and eye drop prescriptions refilled but it has become self service. The prescription refills come with the additional effort of having to call them back after each manual refill request we make (due to the auto refills never working)to tell them we already paid so they then have to resubmit the request again. I would run from this place. Don’t walk. The only thing everyone can agree on is that there have been process challenges. My wife and I are now going somewhere else and I will be looking to move my daughter after her final appointment as we already paid (which I’m confident I’ll have to call and schedule).

I had an appointment scheduled for 10:20. I left work at 10:10, confident I would make it on time since I live and work just down the street from the location. On my way, I repeatedly tried calling them to let them know I might be a few minutes late, but every attempt to connect failed. I arrived at 10:33, only to be told that because I was late, they wouldn't honor my reservation, which I had booked over a month in advance. As a result, I won’t be returning and will also be taking my family elsewhere.

Doctor’s good. Took over a week for my glasses to arrive. Staff not really interested in ensuring comfortable fit beyond having me shake my head to ensure they don’t fall off. Lenscrafters on the other side of town is worth the drive and going out of network if needed. Going to take my new frames there to have them adjust for me.