St. Augustine Youth Services

Recent Google reviews

• Adero Harrison 1 · a year ago

  My experience with SAYS has been deeply disappointing. Despite claiming to have the knowledge and skills to support families, the staff I have encountered seem untrained and ill-equipped to handle complex cases. The CAT team has provided little to no meaningful support, leaving me with more questions than answers and no real solutions. If the organization truly had the expertise it claims, families like mine would not be continuously falling through the cracks. SAYS also promotes itself as an advocate for youth and families, but instead of receiving help, I have been ignored, dismissed, and even lied about. Rather than working with me to ensure my child receives proper care, staff have misrepresented my concerns instead of addressing them. There has been no real advocacy, no guidance, and no effort to ease the burden on families who are already struggling. Additionally, SAYS states that it values diversity and individualized care, yet my experience has been anything but equitable or responsive. Rather than addressing specific challenges with thoughtful solutions, I have received generic and ineffective responses that fail to meet my family's needs. This lack of personalized care contradicts their own stated values. Compliance is another area where SAYS falls short. Ignoring desperate pleas for help and failing to provide necessary services is not compliance. The fact that I have had to chase down answers with no follow-up shows a disregard for the very policies designed to protect vulnerable families. Finally, integrity, one of their listed core values, is entirely absent from my experience. I have been given misleading information, false assurances, and empty promises, with no accountability or meaningful action. Instead of addressing concerns honestly, SAYS has chosen to deflect and distort the truth. If they truly believed in honesty and respect, I would not still be waiting for basic follow-through weeks after raising serious concerns. SAYS has a long way to go in aligning its actions with its promises. Families deserve better.