Car Wash & DetailingJacksonville 3.7 (149)
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Car Wash & Detailing in Jacksonville, FL
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Claim this listing3.7 on Google from 149 reviews · Read on Google
Recent Google reviews
Huge shoutout to Josh, Christina, and the team. They really took their time, and my SUV looks better than it has in along time. I’ll definitely be coming back.
Updated review: thank you to Josh for receiving my concerns and promptly, addressing and fixing the issues! He took my car back in and was able to resolve all of the prior concerns that I had related to the quality control. His professionalism and detail oriented mindset is a huge part of what has sparked the follow up review. I hope his guys working for him can become as detailed as he is. Original review: I loved with this company used to be. I went there about a year ago now, and got one of the best detailing experiences of my life with my vehicle at the time. Today I went in because I had the expectation of quality of service that was set a year ago. Needless to say, my expectations were not met. There were countless spots where I had to point out to the younger gentleman that were working there that had not been cleared of wax, they were common areas inside of the vehicle that were not cleared out of dust and more. Notably, the roof on the inside of the vehicle has clear signs of dirt that should have been removed that we’re not even touched. I have been in contact with the owner and he assured me that the issue will get resolved so I’ll provide an update after a follow up visit on the quality of work. For references, the white smudges you see in the pictures are spots where wax was left on the vehicle. And the pictures of the interior shows the worst parts of the roof that weren’t even addressed. ****What I might recommend to the company is implementing some sort of quality control person to check over each vehicle that’s finished to ensure the price charge accurately reflects the quality expected on the vehicles. Customers shouldn’t have to worry about double checking or having to address quality of work when they’re spending hundreds of dollars on a single car wash.
It was terrible. They had enough time to do their job well. There was sand left in the car, all the glass was streaked, the varnish elements were left in greasy stains. I do not recommend anyone to go there if you have nowhere to spend $ 100. It is terrible.
This has to be one of the worst car wash experiences I’ve had in Jacksonville. I waited over 4 hours just for a wash and vacuum, and they only had about 5 people working on a busy weekend. After all that time, my car still had bugs on it. When I brought it to their attention, the lady tried to remove the bugs with glass cleaner from a blue and white can. I told them the bugs were still there and that glass cleaner isn’t what should be used for that. The guy responded, “That’s what we use,” and then asked, “What are we supposed to use?” Definitely not glass cleaner. The wait was unacceptable, and the quality of service did not match the amount of time I spent there. Very disappointing experience.
Very disappointed. I paid $100 to get a good clean (ready to sell), and it was a very VERY unprofessional job. I had to go buy my own armor-all wipes and do the job after I got home. Then I had to go vacuum the trunk and rear mats. I hope the manager re-evaluates who he leaves on his team. See images below… unreal that the team gave a car back like this. Also, the mats were just thrown back in the back seat and not placed correctly. I took pics after I fixed that unfortunately. The guy that helped me was very nice, I’ll give them that (as kindness goes).. they just didn’t take pride in their job. Attention to detail should be a skill of people paid to detail cars. SMH
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