Solano Cycle of Jacksonville

For the first three months the shop had my bike I thought I was either being scammed or punk’d. Points if you remember that show. When I first called Solano cycles, they informed me they were so busy I needed to wait a month to drop off the bike, so I did. Upon dropping my Vespa off, the woman taking the bike informed me she doesn’t even work there, but she is helping out for a buddy. That should have been my first warning. She took some notes while I explained to her what problems I was having with the Vespa. She also informed me that it would be about a month before they would get to it. After a month had gone by with no update or any information on the Vespa I called the store back. They informed me they did not have it and I should call the other store. I called the other location and the woman informed me they didn’t have it and that I should probably call the beach store since I live at the beach. I informed her the beach store told me to call them, in which she replied let me go look. I’m guessing she never looked the first time? I then called almost every week for the next two months asking for an update. Sometimes I was informed they didn’t have my bike, sometimes they informed me it was next to be diagnosed and other times they weren’t sure and would have to get back to me but never did. After two months, I was finally informed that they do have my bike at the Orange Park location and she read me what the problems were with the bike. She read my original notes that I gave to the woman accepting my bike. I informed her of this and she said my bike would be diagnosed tomorrow. I got a call two hours later from the same woman explaining to me what was fixed and that I now owe almost $300. When I picked the bike up, it did not idle. It would shut off as soon as I stopped moving forward. They informed me it was a minor adjustment and would have it fixed that Saturday. Two weeks later I got a call that the bike was ready, so I went and picked it up in my truck. Craig saw some bulbs in a bag on the bike. He said, “I assume you know what those are since they’re good bulbs. I can see the bulb is still in good condition”. I informed him I don’t know what they were for and that I was charged for new light bulbs. Took it for a test drive when I got home and immediately heard the sound of metal clanging on the ground, which turned out to be pieces of the bike not re-secured. It then died on me and I had to walk it back to my house three blocks away. Mike was the only good experience through this awful experience although his hands are tied and limited to the service he can provide. He tried to come get the bike once off work to correct the situation. I informed him I no longer trusted the company and they would not get a third chance. Especially after seeing the items they “re-secured” and fastened that I was charged for (zip ties and missing bolts in pictures. Long story short, this company is not organized, properly staffed, can’t communicate and can’t properly fix a bike in a reasonable amount of time. I fully understand where the labor world is these days since I own a lawn care company, but a constant excuse of we don’t have the mechanics isn’t an excuse. Wouldn’t you just stop taking on a larger workload if you don’t have the labor? I did not purchase a bike here, so I am not sure of their service in that world. Don’t waste your time, frustration or money on this place to work on your bikes. Seek help elsewhere and avoid what I had to go through. There is a reason their rating is not good on here.

Worst experience with a shop I have ever had. Definitely is a problem with ownership. Dropped off the bike over 1.5 years ago. It was only after getting the police involved that they reassembled my bike. I ended up having to scrap it because it was being returned to me in worse shape then when I dropped it off. Over the course of the 1.5 years I was never contacted by either orange park or Jax beach locations even after calling many many times and visiting the stores to try and figure out what happened to my bike. Also was told for months that the owner would be in contact with me which never happened. They “lost” it for a period of 5 months and I was told many different stories and lies. Apparently the bike was not worth fixing but I was never told this information. Tried to contact owner but was of no help whatsoever. First picture is how they tried to return it. Second is how it looked when dropped off. Only positive was new employee crystal who helped me at the end. She was very nice and understanding.

They are great! We bought our second scooter there! Update: we are buying another scooter and Mike has been great!! Craig is helping us with our 2018 Lance Cali!! He is great!!

I had got my wife a motorcycle for Christmas and was fixing it up but I had neglected a flat tire. It’s was last minute but I called the shop and they said if I had a tube they could fix it in just a few minutes! I was so happy because they were going to save Christmas. As the “tech” installed it he popped the tire. He said come back tomorrow, Christmas Eve and he’d have it ready. No problem, mistakes happen. I stopped in the next afternoon and now the “tire machine” was broken and they didn’t have a replacement tube. They said leave it with us and we’ll get it fixed. Needless to say Christmas was not saved. Pretty disappointed. I called a few days after Christmas and they said they still didn’t have a new tube. A few more days go by and I called in, still no tube! They say if I can bring one in they’ll do it same day and at no charge. Great, I brought one in on Friday. I drop it off and say I’ll be back in 30 minutes, when I get back they still haven’t put it on. That’s fine I’ll come back in the morning. Saturday morning arrives and I call in and they say they’ve popped the new tube!!! It’s not their fault and it just a bad wheel. Lots of excuses. I picked it up and took it to Ride Now on beach blvd and they fixed it in 15 minutes!!! I will NEVER go there for anything! Definitely not buying anything new especially if that so called “tech” is going to be in charge of my warranty maintenance! Can’t even change a tube.