Nonprofit
UltraShred Technologies 5.0 (754)
11200 Saint Johns Industrial Parkway North, Jacksonville
904 Top Rated
NonprofitJacksonville 2.4 (75)
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Recent Google reviews
Miss .Melanie Mayham ,helped me all threw out the day and was very kind and full of information. She was a fresh breath of air. Thank you , Miss. Mayham Keep being you a beautiful human being. You are doing much more than your job .
Nonprofit
11200 Saint Johns Industrial Parkway North, Jacksonville
The thoughts and anger that are flying through me right now so nasty that I wouldn't dare to share them. My remarks goes to this SS office manager. What in the heavens name are office people doing in there? First of all no one never EVER ANSWERS the phone. Last time I checked covid-19 doesn't transmit through phone lines!!!!!! My wife is trying to change her name on her social security card. So we go online gathered all the info and send the package in because apparently there isn't not face to face interaction. So 2 weeks go by we finally received a call from someone that barely speaks English trying so hard to understand that we want is to change her name. Kind of person that doesn't know that Africa is not a country but a continent!!!!!!! Then this lady tell her in 2 weeks everything is all set to make an appointment to come to the office to get the new card. Today was her appointment. She goes in, no one knows that she has an appointment they can't find no proof of anything. The worst they can't read her maiden name or spelled it. They never open the package sent 2 weeks ago because they are asking for documents in the package!!!!!!!!! That's is so freaking ridiculous! If the office manager doesn't recognize that there is a problem let you be first to be fired!!!!!!! What are you guys doing in that office all day clearly rejecting all calls and not working?????? The best yet they didn't solve her problem and she must wait for another two weeks to get her documents???? Stupidity, incompetence at the highest level...what's is this??? You guys inside that office you work for The United States government!!!! Have some pride for God's sake!!!! DO YOUR JOB!!!!
Poor customer service and collaboration. Every time I call to obtain client status updates on a hearing the receptionist is very rude. They lack basic professionalism/decorum. They do not give information requested and sometimes hang up the phone without an introduction. Isn't your job to answer phone calls? I was also placed on a 20 minute hold, and when I attempted to call again, they hung up without answering. This is bad business practice. Management at this office needs to reconsider their receptionist as she is not fulfilling her job obligations.
Still have not heard from the local SSI the judge has had my paperwork over a month now I am struggling financially Can someone please help me out and look at my case and let me know if it’s a go or not to go please
Horrible was on hold for over an hour ok I can deal but the guy who answered was not informative at all. I told him that my mother needed to change her payee because her father just had a stroke and is in the hospital with a brain bleed. Was told we can do it online . But where looked everywhere can't find it. It just said to recall the office for info. That we need to a form to fill out. Still no help there. I even asked for an appointment he still insisted it can be done online. Ugh. We don't want to pay some lawyer to do this.
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