DoctorJacksonville 4.4 (193)
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Doctor in Jacksonville, FL
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Claim this listing4.4 on Google from 193 reviews · Read on Google
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I am writing this review on behalf of a friend who did not feel comfortable sharing her experience publicly. However, after hearing what occurred during her appointment, I believe it is important for others to be aware and make informed decisions about their care. My friend scheduled an appointment for medication management at Serenity Mental Health Center in Jacksonville. Instead of discussing adjustments to her current treatment plan, she left feeling that she was being directed toward ketamine therapy while being told she would be taken off her existing medications. When she expressed concerns and explained that her understanding was that ketamine treatment is generally associated with specific depression related conditions, she felt those concerns were not adequately addressed. What was especially alarming to her was the focus on a ketamine program that reportedly costs approximately $25,000, coupled with discussions about payment plans. She also left the appointment with serious concerns about conversations surrounding diagnosis coding and insurance coverage. Whether intentional or not, the discussion left her questioning the ethics of the recommendations. Mental health patients deserve transparent, patient-centered care that prioritizes their well-being above all else. Based on what she experienced, she found the entire interaction to be highly unethical and left feeling pressured toward an expensive treatment option rather than receiving objective medication management guidance. I would strongly encourage anyone considering treatment here to ask detailed questions, seek a second opinion, and carefully evaluate all recommendations before moving forward.
Doctor
I had an appointment today at this office and was cared for by nurse Christina. From start to finish, she was kind, professional, and truly made me feel like she cared about me as a person, not just another patient. She listened closely, explained things in a way that was easy to understand, and never rushed me. As a combat veteran, it’s not easy for me to ask for help, but Christina consistently creates a safe, respectful environment that makes it worth coming in. I left today’s visit feeling calmer, supported, and genuinely grateful that she is my nurse. Christina is a credit to this doctor’s office, and I highly recommend this team because of the level of care she provides
I had my last TMS session today and will be forever greatful for the team here. Everyone was absolutely incredible and supportive since day 1, helped watch my kiddos in the process so I could focus on what I needed to do. Answered all my questions, concerns, and worked with my crazy schedule with no complaints! Highly recommend them for anyone considering TMS. Y'all are the best, thank you 🫶
This place is really great. Scheduling appointments is very easy to do. I never feel like I am another person to them. They take the time to talk through things with me. They take the time to talk through things with the people who go there. If you need help this is a place to go. They are a choice, for people who need help. This place is a place to get the help you need.
I was looking for a psychiatrist who could actually help with my anxiety without making the whole process feel rushed. The appointment was thorough, they really listened to what had been going on, explained the treatment plan in a way I could understand, and made medication adjustments carefully. After a few weeks I noticed my panic episodes weren't happening as often, and I finally felt like I was making real progress.
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8614 Baymeadows Way, Jacksonville