Self-Storage at U-Haul

I booked my truck, moving helpers and storage through UHaul. Everything went smooth and everyone was so friendly except the people at the storage unit. I was due a free month storage and the manager even put it in his notes and said I would receive next month. That never happened and was gonna be following month. Then the manager said I’ve been there too long to get a free month. He said it should’ve been applied the first month. He put it in the notes that I was to be given a free month when I got the unit just never honored it. I called regional manager and she was so sweet. She read the note and applied a credit to my account. Honestly I just don’t think they like white people at this storage unit. They treat you bad on top of breaking promises. I would never go back there again but will use a different UHaul storage facility if I ever need one.

Your survey question asks if the staff was friendly and helpful. They were definitely helpful, but in my many experiences with this particular location, I find them to be the grumpiest of all customer service people that I deal with. I'm referring to the manager in particular.

Staff very professional, and treated customers with respect. Thank you UHaul of Mandarin!