Sears Appliance Repair

My washing machine suddenly stopped working. We use it every day, especially for work clothes - it's absolutely necessary. I was happy that Sears could come out within the next 24 hours. However I'm not sure the technician really knew what he was doing. He ran some diagnostics on the machine. Never took a panel off to see what the problem might be. Said I needed 2 parts replaced for almost $700! I asked him if he could break down the parts & labor. No, he could not, because he uses an app that just gives him totals. The other option was buying a home warranty for $65 a month with a $100 deductible. I could get a slight discount on the repair then. But I'd have to wait at least 30 days before filing a claim. So I paid him the $140 service call fee and he left. A friend recommended a guy who's been in business over 40 years. Called him and he came out the same day. He knew what the problem was immediately, over the phone. And it only needed 1 part, not 2, to fix it. He told me he'd hold my check until I'd done a few loads to make sure it was working OK. And it did. I paid him about a fourth of what Sears was asking. And he didn't try to sell me a home warranty. EDIT: the owner responded to my review and gave a phone # for me to call regarding my issue. I called but no one there knew why I was calling or could assist. They said no managers were available. The website address the owner gave offers no help as well. I am not sure why the owner responded except to try to make this company appear as if they care that I had an unpleasant experience. I have wasted more time. If Sears wants to help resolve my issue, they can refund my service call charge. That's about the only way I think I could walk away from this experience feeling less unhappy.

I was deceive, The representative that I talked to told me everything would be done in one day and any additional fees they will let me know. They didn’t have a glass replacement for my Range. That was the fastest five minute services for $127.33 I ever received, lesson learned never again.

The tech unscrewed the water pan & didn't screw it back in. This let to water leaking & causing water damage to several areas