Saxon Business Systems

I am extremely disappointed with the customer service and claims process. We filed a claim for our Xerox after it became inoperable in September 2025. Despite countless emails, phone calls, and follow-up attempts with both our representative and customer service, we have received virtually no communication or resolution. The insurance company confirmed that the claim payout was issued, yet we are still waiting for a replacement while continuing to make payments on equipment that has been unusable for months. The lack of communication, accountability, and urgency has been incredibly frustrating and has negatively impacted our business. If you're considering doing business with this company, be aware that getting support after the sale may be much more difficult than expected. We simply want the replacement equipment and reimbursement we are owed, but after months of trying to get answers, we are still waiting.

If you are in Jacksonville, find yourself a different Xerox provider. Don't know if it's just our Jacksonville branch that is terrible or Saxon as a whole but we have had a copier leased thru them for over 5 years and the only time you ever see or hear from them is when they send a new sales rep out to try and upsell you on a new machine. Never come for service calls, Our own IT dept always figures stuff out. The Jax office never answers the phone and wants you to do everything online. We have been trying to get a response to renegotiate a new lease or buyout for a solid year with multiple phone calls and emails and they literally just ignore you. Now we followed the contract exactly to the word for getting the unit returned and still have not heard from anyone. We bought our own machine and will service it ourselves for a 1/4 of the cost and the same level of support.

We have had a copier on lease for about 3 years . The service has been fine , but Id NEVER use this company again. They sell you on many promises, only to sign the customer up through Zerox leasing. Now the aggravation begins !!! Zerox will charge for all the things we were told there wouldn't be a charge for.. Then ,add ridiculous late fees; an harass us every week. After telling them we paid within the terms of our agreement , they say " call your rep "" ...So you call Saxon only to be told they don't bill.. If you have these problems I suggest you tell Zerox to " come get the machine ! " They never do ! If you are considering Saxon ....Run !!!!

**UPDATED** After I left the bad review below the regional sales manager called to apologist. Because of the quick response of the upper management I have changed my rating. .*** A Consultant(From Saxon) came into our business to do a review on how to improve. After this gentleman came into our business, and I shared details with him, I never heard from him again. I called Saxon Business Systems and asked about the consultant and they said he no longer works with the company. I appreciate Saxon Business Systems wasting more than an hour of my time. I also don't like to share our system processes with anyone. This company is a JOKE and I would not recommend using them.