Sassaman Services

Sassaman Services may not even be a legitimate company. This company was responsible for identifying why the circulation of the pool ceased, which is the apparent rusted pool pump, and replacing. The company, notified by the home warranty company, never scheduled until I filed a complaint with the home warranty. I even reached out to Sassaman and they never responded. Once they finally arrived to deem the pool pump replaceable, getting service was non-existent. They literally scheduled me for 3 separate days spanning a week and a half. Their first scheduled appointment they missed without notification. After filing a complaint, not much changed. The second scheduled appointment, the "field manager" claimed that he didn't have the part. Big surprise, that's why they "missed" the first appointment. Finally, they scheduled a third appointment, and again, left me hanging without any call. No call, no show. If they are in business, I would be amazed. Where I once had a beautiful sparkling blue pool, it has been replaced with a green swamp, home to toads, snakes, and mosquitos. Don't bother hiring this company, they won't contact you, and leave you out to dry. Scam artists can learn a lot from this arrangement.

Was referred to Chris by my Sister in Law after I discovered a leak from my water heater in the garage on Friday 10/11/24 After talking to Chris on Friday we scheduled an appointment on Monday 10/14/24. Chris was on time and was able to replace my 20 year old water heater with a brand new one that will be more efficient. I was really impressed with Chris’s knowledge. He shows compassion for his customers the price was very fair. I would definitely recommend this company and I will be using Chris for any future repairs on my home.

Anthony was the reason for 5 stars! Called ahead and “asked”if now was ok to come didn’t just show up, prompt, polite, clean, knew what to do, did it and did it and thanked me. Thank you Anthony for your service!

Company never answers their phone, only text. Had them come out a week ago to repair a sprinkler head, technician fixed it and tested all other heads before leaving. Less than 48hrs later when my automatic sprinklers ran there was a broken sprinkler so I send a video/text to the company showing them this issue happened after a recent service call as proof that this issue happened shortly after they serviced my sprinklers. Of course no one replied to that text. Texted them again to fix the sprinkler head, company made me pay for this sprinkler Eventhough I gave they had time stamped proof of my last service call and the broken sprinkler. Company says this was a new issue. Sprinkler was fine when they left. I advised them I told them of this issue on the next automatic days of watering. They said maybe a lawn mow broke the sprinkler. I told them there lawn hasn't been mowed in that time. I paid them their money and told them I will not use their company again (they obviously didn't care that I had used their company multiple times) The fact that they believe it's more likely my sprinkler broke within 3 days of their service call, without my lawn mowed than the possibility the tech mistakenly broke or loosened a head + never answering my text when I sent the photo of the damaged to let me know I was going to be charged again during the + the fact that they prefer to lose a customer that's used their service multiple times over $65.....