Sally Beauty

Recent Google reviews

• Anna Ramos 1 · a year ago

  I was looking for a specific hair dye but couldn’t find it on the shelf. I saw the sign that said, “Don’t see what you need? Ask an associate.” So I asked the older woman working there if they might have it in stock. She told me, “If it’s not on the shelves, we don’t have it.” Fine, fair enough. Then I noticed something odd. Next to the Soft Auburn label, there was a picture of a different shade I actually liked. But the shelf above the label—where that mystery color should have been—was completely filled with Soft Auburn instead. In other words, both spots were stocked with the same color, even though the pictures on the labels showed two different shades. We asked the same associate if she could help identify the mystery color. She insisted both pictures were the same shade. That was obviously not true. We tried explaining: “No, the colors on the labels are different—it’s just that both rows are filled with Soft Auburn.” She didn’t agree and called over another associate. The second associate admitted the colors were different and explained they were reorganizing. But then they said there was “no way” to figure out what shade the label belonged to, and that they didn’t have it—hence why both rows were stocked with Soft Auburn. At that point, we lifted the label ourselves and discovered the shelf was actually supposed to hold Deep Auburn Red. We don’t even work there, yet we managed to figure it out after being repeatedly told it wasn’t a different shade, that they couldn’t identify it, and that it wasn’t in stock. And sure enough—we found the shade just one shelf over. In the end, we did all the legwork while the staff didn’t even try.