Sage Dental of Jacksonville Marietta

I had a scheduled cleaning at Sage Dental and unfortunately it was not a positive experience. The entire visit felt very robotic and scripted, rather than patient-centered. I didn’t feel like I was being listened to or treated as an individual; more like I was being guided through a process focused on upselling services and products. I declined several treatment options early on, but they were still included and pushed again when I was presented with documents to sign. That was frustrating and made me feel like my input wasn’t respected. There was also a lack of clear communication regarding pricing. Even with dental insurance, I ended up paying out of pocket without a clear understanding of what I was being charged for initially. During the cleaning itself, the experience was uncomfortable. Products were dropped on my face, and when I expressed discomfort, I was told it was due to “sensitive gums,” despite the hygienist being quite aggressive. I was also topically numbed for a routine cleaning, which has never been part of my previous dental experiences. I’ve always had positive experiences at dental offices, so this was disappointing. After today, I can better understand why some people feel anxious about going to the dentist. I hope this feedback encourages more attentive, transparent, and patient-focused care in the future from this practice.

Cori Jennings, the office manager is fantastic. Spent a great amount of time working with me to find financing for my procedure. She is very personable, friendly, and patient. In this day and age, it is difficult to find individuals such as Cori who do not rush the client; takes plenty of time to explain options, and is/was a pleasure to work with.

10/10 starts today. I have a huge fear of the dentist… The staff here was so sweet and was very good at communicating with me what was needed. Mckenzie was such a sweetheart and definitely belongs in this field!!! She was more than amazing and made me feel very comfortable. Thank you again, Sage Dental Care

From start to finish, my experience exceeded expectations. There was no wait—I was called back right on time for my 9:30am appointment. Q, the dental assistant, was outstanding. She respected my time, patiently walked me through my treatment plan, clarified my insurance benefits, and broke down out-of-pocket costs with care. I had a lot of questions (and repeated a few), but she never lost her composure or professionalism. The office is spotless, and every team member was warm and welcoming—from the kind receptionist to the hygienist, Sam, and the incredibly knowledgeable Dr. Nabood. If you have dental anxiety like I do, you'll appreciate how Dr. Nabood puts you completely at ease—without judgment, no matter your dental history. I left feeling informed, respected, and surprisingly excited to return for my deep cleaning next week. Highly recommend!