RPM Automotive

First time at this RPM and…Mike Carter… he isn’t just running a service department he’s running a masterclass in leadership, customer care, and operational control. I watched him manage 2 customers at once while answering phones, filing paperwork, coordinating repairs, and moving between the front office and the service bay without missing a beat. Most people would be overwhelmed. Mike made it look controlled, intentional, and smooth. What impressed me even more was the way he interacted with people. A customer came in a little sad about the cost of a repair. Instead of rushing him or brushing him off, Mike broke down the issue clearly, explained the pros and cons of each option, and ended with something you rarely hear in this industry: “I’d rather know that you’re safe.” That wasn’t salesmanship that was genuine care. And it wasn’t just customers he treated that way. He checked on his employees the same way. He asked how their day was going, talked to the mechanics with the same warmth and respect he gave customers, and even asked them if they needed help. That’s the kind of leadership that builds loyalty, reduces turnover, and creates a culture people want to work in. Mike blends professionalism with humor, keeps the environment calm, and sets a tone that makes customers feel taken care of and employees feel supported. RPM Automotive needs to understand the level of talent they have in this man. If the president of the company wants to see what true service excellence looks like not on paper, but in real time he should spend one morning watching Mike Carter lead that department. People like him don’t just improve customer satisfaction. They elevate the entire brand.

We have a commercial contract and Mike and Eddie always do one heck of a job getting things done and situated for us. Great folks here, quick turnarounds, reasonable prices. Have gotten work on my personal vehicle done here as well. Highly recommend!

This is the third time we have taken our car to RPM and they have taken such good care of us. Eddie in reception goes above and beyond to help meet our car repair needs. We feel like valued customers each time RPM services our car. We highly recommend RPM!

From start to finish, Mike and his team at the RPM on Phillips in Jacksonville were outstanding! He not only matched a price quote I had (his tire was better quality too), but they also helped with fixing a mess another company created, without a single extra charge! Great place, great team…I will be giving Mike and his location any of my future business!